What are the responsibilities and job description for the Customer Service/Tech Support Representative position at Montavue?
Customer Service Representative - Local E-Commerce Company
Montavue is a fast growing surveillance and security e-commerce company in Missoula. We are looking for a driven, entrepreneurial employee to help provide remote customer service, technical support, and sales to customers over the phone, email, and chat. At Montavue we get things done, but also like to be laid-back and have fun!
Full-time position, Monday-Friday 8am-5pm with full benefits.
- Paid Vacation and 6 paid holidays
- 401K w/ employer match
- Health Insurance fully paid by employer
Work Location:
5707 W Harrier Dr
Missoula, MT 59808
Please send us your resume!
Responsibilities are below, but are not limited to this list as we all take on different tasks as needed:
-Respond to emails, chats, and phone calls
-Provide customer service to customers
-Learn our surveillance systems with our provided resources and training and then apply that to helping customers with technical support questions
-First contact to close on a sale
-Help maintain website, ebay, and amazon with images, blogs, reviews, etc.
-Provide customer quotes and sales invoices
-Perform other business duties as necessary
Requirements:
-The ideal candidate will have the following skills:
-Strong working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
-Well organized with a diligent approach to accomplishing tasks
-Excellent written and verbal communication skills
-Ability to multi-task and adapt to changing priorities while managing time efficiently
-Inherent team player attitude and eagerness to learn multiple aspects of the company
-High School diploma; BS in Business or relevant field is a strong advantage
We need someone that is eager to learn and embrace a very fast paced business that changes daily and presents many challenges, but has huge potential for growth! We are growing and taking on new projects daily, and we need someone that is ready to perform whatever task is necessary to get the job done, and ultimately keep our customers happy!
Pay: $17-$18 DOE/plus full benefits
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $17 - $18