What are the responsibilities and job description for the Montblanc Brand Ambassador - Dallas position at Montblanc?
At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Brand Ambassador
Montblanc | Dallas, TX
Role Overview
The Montblanc Brand Ambassador will be focused on delivering a high quality
omnichannel service (primary focus is e-boutique) that meets the needs and
expectations of each of our clients (spanning across client satisfaction, sales and after
sales / product care inquiries). This role will also serve as a representative of the Maison by promoting the values of Montblanc, while also becoming knowledgeable of the Maison’s history, business, products, and marketing activations. This candidate will also be responsible for driving sales growth through corporate gifting initiatives, client outreach and fostering on-going client relationships. The ability to collaborate and identify new initiatives and solutions will be key to the success of this
candidate.
Key Responsibility 1 : Sales and Client Satisfaction Excellence
Achieving the highest possible level of client satisfaction by delivering exceptional sales and service. Leading sales driven ambassador team focused on the full client journey,from engagement to converting (closing techniques to be used in all channels). Most importantly the ambassador will be responsible for achieving or exceeding monthly revenue targets by capturing all sales leads and increasing conversion.
- Individual revenue / target achievement.
- Exemplifying sales and sales culture.
- Achieve individual sales goals and targets by identifying opportunities to build
- revenue and increase average invoice.
- Overall achievement of Conversion Rate and NPS Goals
- Process merchandise orders initiated by phone and / or website; this will involve a
- great deal of data entry
- Become a brand expert by seeking new brand and product knowledge
- Answer a wide variety of customer inquiries, including product information, stock
- availability, product care, etc.
- Achieve operational excellence by handling all inbound calls, emails and chat in a
- timely manner
- Ensuring coverage in key channels (Phone, Email and Live Chat) and any new
- emerging formats ( SMS / text messaging, Video Chat)
Key Responsibility 2 : Client Relationship Development
Work with the Client Relations management team to become an expert in the internal
client outreach tools to properly track client inquiries and capture customer data (CRM) with the objective of building an up-to-date client contact database. This candidate should also create opportunities for follow-up, on-going outreach and fostering relationships.
optimize the various contact channels.
Key Responsibility 3 : After Sales Proficiency and Operational Targets
Partner with After Sales dedicated team to ensure the deliver on product and repair
service needs. This candidate will also serve as a point of contact for situations of
escalations.
Qualifications :
Education : College or Technical Degree Preferred but not required.
Required Experience :
Personal Skills :
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
WE OFFER
We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
