What are the responsibilities and job description for the Client Services Representative position at Monte Financial Group, LLC?
Firm Overview
Monte Financial Group, LLC is a fee-only financial planning and investment advisory firm based in Guilford, Connecticut. Our expanding team of eleven operates across two business segments: Wealth Management and Asset Management. We are currently looking for a Client Service Associate to join our Wealth Management division and contribute to our continued growth and success.
Job Summary
As a Client Service Associate, you will be a part of the firm’s Wealth Management team. This position is onsite, located at our Guilford, CT office. Responsibilities will include supporting the firm’s Wealth Advisors by responding to client inquires, completing client onboarding and account maintenance tasks, and developing quality relationships with our custodians.
Key Accountabilities
- Deliver exceptional client service by addressing client needs and concerns effectively, supporting clients throughout their financial journey, and ensuring a high level of client satisfaction.
- Prepare all custodian paperwork for new clients/accounts and interface with custodians to ensure accurate set-up and transfer of assets. This includes account maintenance, such as trustee changes, account registration changes, etc.
- Respond to all client correspondence and inquiries in a timely and professional manner, ensuring clear and effective communication.
- Work closely with custodian operations teams to accurately execute account administration and transaction processing, addressing any issues or discrepancies promptly.
- Maintain and update all relevant client information in the CRM and document management systems, ensuring accuracy and confidentiality.
- Stay informed about industry regulations and compliance requirements to ensure all client interactions and account processes meet legal and firm standards.
Qualifications
- Highly organized with exceptional attention to detail and the ability to support multiple advisors.
- Responsive and effective communicator, both verbally and in writing.
- Uphold strong ethical standards with a steadfast commitment to maintaining the confidentiality of sensitive client and firm information.
- Tech-savvy with proficiency to quickly learn new tools, platforms, and software.
- Capable of working both independently and as part of a team.
- Flexible and adaptable to tight deadlines and evolving client needs.
Education, Experience, Licenses & Designations
- BA/BS degree
- 3 years of administrative or client service experience, preferably in financial services
- Proficient in Microsoft Office