Hotel Front Desk Agent

**Job Overview:** We are seeking a highly skilled and experienced Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out experiences for our guests. The successful applicant will be proficient in resort operations and have a strong background in hospitality management. This is a fantastic opportunity to work in a dynamic environment and build a long-term career in the hospitality industry. **Responsibilities:** - Greet guests upon arrival and provide assistance with check-in and check-out procedures. - Handle guest inquiries and resolve any issues promptly and professionally. - Utilize front desk software to manage reservations, room assignments, and billing. - Maintain a clean and organized front desk area, ensuring a welcoming environment for guests. - Provide clear and concise information to guests regarding hotel services, amenities, and local attractions. - Handle phone calls and respond to guest inquiries in a friendly and efficient manner. - Collaborate with other departments to ensure a seamless guest experience. - Demonstrate a high level of professionalism and courtesy in all interactions with guests and colleagues. - Develop a strong understanding of the hotel's policies, procedures, and amenities to provide expert advice and recommendations to guests. - Identify and report any maintenance or housekeeping issues to the relevant departments. - Handle cash and credit transactions accurately and efficiently. - Maintain confidentiality and adhere to all hotel security protocols. **Skills:** - Experience working in a resort or hotel environment. - Strong customer service and guest relations skills. - Proficiency in hospitality management and front desk operations. - Excellent phone etiquette and communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Bilingual or multilingual skills are highly desirable. - Familiarity with hotel software and technology. - Ability to lift and move luggage and other heavy items as required. - High school diploma or equivalent required. - Post-secondary education in hospitality or a related field is an asset.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Black Mountain, NC 28711 (Required)

Ability to Relocate:

• Black Mountain, NC 28711: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17