IT ANALYST- TRACKING & REPORTING 1313 Job Details | Montefiore Medical Center

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report . For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60 languages.

We are seeking a detail-oriented and organized Business Analyst to join our team. The ideal candidate will track information in Excel and/or other analytical tools, run reports, metrics, and assist the team with adherence to project deadlines for implementations.

Key Responsibilities:

• Tracking and Reporting: Maintain accurate records, run reports, and create and track key metrics. Assist with creating dashboards and analytics to assist Implementation Managers with deadlines.
• Problem Solving: Analyze complex business problems to be solved with automated systems.
• Process Development: Analyze current workflows for improvement. Assist team with transition to new applications by analyzing and improving current workflows for continuous service improvement.
• Documentation: Document and maintain workflows, SOPs, etc.
• Fulfillment Coordination: Ensure requests are fulfilled accurately and timely, working closely with internal teams and vendors.
• Vendor Management: Collaborate with vendors to ensure they meet their obligations, deliver on time, and adhere to our standards.
• Project Deadlines: Adhere to project deadlines for implementations and ensure receipt of equipment in a timely manner.
• Customer Interaction: Work with internal customers and various vendors for IT equipment procurement and installation.
• Assist with Capacity and Demand for forecasting of resources.
• Utilize skills to assist Implementation Managers with coordinating projects, enhancements, and deployment efforts:
  • Identify priorities, create schedules, and tech assignments, to guide associates and vendor personnel working on the implementation.
  • Identify level of effort, hardware costs, resource requirements, scope, and objectives for enhancement efforts.
  • Assist with adherence to the project lifecycle and workflow steps
  • Track the budget and order equipment as needed.
  • Track resource allocation against the plan.
  • Process and coordinate adds, moves, and changes that are greater than 5 in number.
  • Develop implementation scripts and present them to the Change Advisory Board for approval.
  • Turnover implemented work to the operational support teams.

Requirements:

• Bachelor's degree or equivalent experience in a related field.
• 5 years of related experience
• Experience in an enterprise IT department and familiarity with IT equipment and technology.
• Strong proficiency in Excel, including pivot tables and dashboards.
• Experience identifying identify metrics and analyzing data
• Familiarity with IT equipment and technology.
• Experience with enterprise ticketing tools (e.g., ServiceNow).
• Excellent organizational and time management skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work effectively with vendors and internal teams.
• Exceptional customer service skills.
• Ability to handle multiple tasks and prioritize effectively.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 555 South Broadway, Tarrytown
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 223328 Salary Range/Pay Rate: $80,355.00 - $107,140.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Salary : $80,355 - $107,140