Admissions Representative - Seasonal

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ individuals, veterans, and people with disabilities to apply.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

PLEASE NOTE THAT THIS IS A SEASONAL POSITION WITH HIRING SLATED TO TAKE PLACE BETWEEN APRIL AND MAY of 2025!

THIS ROLE MUST HAVE FULL-TIME AVAILABILITY

Job Summary :

Under direct supervision, the Admissions Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The Admissions Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high-volume days and providing individual hospitality on low-volume days. Perform other duties as required.

Core Activities :

• Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check-in, orient, and escort groups through Hovden Way
• Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs / membership
• Engage guests using hand-held models / live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits
• Maintain an ongoing knowledge of the Aquarium’s exhibits and programs, as well as common information related to the Monterey area
• Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests
• Handle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership Entrances
• Engage guests throughout the Aquarium via various Guest Experience Operations activities
• Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation

Support other Operations Department workgroups, as well as other Guest Experience Departments (for example, assisting our Guest Support Service team with daily tasks)

Attend scheduled staff trainings and departmental meetings, as well as complete all required trainings assigned by Supervisors and / or MBA HR and Safety Departments

Assist with mentoring incoming staff

Preferred Knowledge, Skills & Abilities (KSAs) :

Physical Requirements to Perform Essential Job Functions :

Hourly Compensation Range Minimum :

22.00 USD per hour.

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Salary : $22