CSS Rep 1

Who We Are:

Monterey Financial is one of the Best Places to Work in San Diego as awarded by the San Diego Business Journal!

For over 30 years, Monterey Financial Services has been providing superior solutions and performance for businesses looking for consumer financing, loan servicing, and debt collection from its headquarters in Oceanside, California. Our team is made up of talented and dedicated individuals who are both competitive and team-oriented. Monterey Financial is a diverse, niche organization unlike any other in the industry, with significant advancement and growth opportunities.

Who We Are Looking For:

We succeed when our employees succeed. Monterey Financial is looking for motivated individuals with strong communication skills who are eager to take on new challenges in a fast-paced environment. We want candidates looking for long-term career opportunities who are eager to grow and learn.

Summary of Role:

As a Payment Processing Rep, you will play a crucial role in managing various financial transactions and ensuring the smooth operation of our banking services. Your responsibilities will encompass handling incoming mail, processing checks, ACH, and Credit Card batches, managing NSF transactions, and processing lockbox payments.

Essential Responsibilities:

• Gathering application details over the phone.
• Inputting application into our platform for an underwriting decision.
• Compiling newly executed contracts.
• Completing consumer verification calls while coordinating/prepping required documentation.
• Assist consumers with e-sign.
• Review consumer disputes received from the credit bureaus and respond accordingly.
• Handle various monthly processes that require attention to detail.
• Act as liaison between company and its merchants.
• Other duties as assigned

Qualifications and skills:

• Reliability and the desire to learn
• Proficient knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication, active listening and problem solving skills
• Ability to provide excellent customer service
• Comfortable with fast-paced environments
• Basic math and typing skills
• Proficient computer skills with the ability to learn new software
• Strong time management skills and ability to multitask
• Effectively identify and solve problems
• Basic credit and/or collection knowledge a plus

Education and/or Experience.

• High school diploma or equivalent.
• Call Center Experience (preferred, not required)
• Customer Service Experience (preferred, not required)

Physical Demands:
This job operates its functions in a professional office environment. While performing the duties of this position, the employee is regularly required to talk or hear using a telephone headset and is required to sit for a long period while using a computer. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The noise level in the work environment is usually moderate.

Essential responsibilities listed above do not incorporate all duties tied to this position, additional tasks may be assigned or changes as needed. Reasonable accommodations may be made to individuals with disabilities to perform the essential duties.

What We Offer:

At Monterey Financial Services, LLC, we offer our employees a career and not just another job. We pride ourselves on long-term employee retention, which is proven by the large percentage of our team who have been with Monterey for over a decade. In addition, you will be joining an inclusive and diverse company culture that puts their employees first and shows them the recognition they deserve. There is no better feeling than being appreciated, which is why we have implemented many different ways to say Thank you! to our team in addition to our competitive starting pay and benefit package.

Additional Perks & Benefits:

• Opportunity for growth and promotion within the company
• Department Contests, Lunches and Games
• Employee Rewards and Prizes Program
• Annual Company sponsored events like our Holiday Party and outings to Padres games or the Del Mar Race Track.
• Wellness Program Benefits On-site Gym, Rewards Program, & Healthy Food Vending Options
• Year-end Bonuses
• Competitive Benefit Package Medical, Dental, and Vision
• Life Insurance & Long-Term Disability
• 401(k) plan with the company match
• Profit Sharing
• 2 weeks Paid Time off and Holidays, with Paid Time Off increasing with tenure
• 90 day and annual reviews with opportunity to earn pay increase

Monterey Financial Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other basis protected by law.