Lead Host

Description

SUMMARY: The Lead Host is responsible for managing the reservations system and supervising the host staff proper flow of reservations and sections to ensure best service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Manage reservation system in conjunction with Dining Room management team each shift to ensure proper flow of reservations and sections to ensure best service experience.
• Provide supervision and direction to other members of the host team. Relay any staff concerns timely to dining room manager.
• Maintain reservation system to include management of bookings and blocked time slots and update when necessary to ensure current dining room table configuration is always current.
• Confirm reservations when necessary and provide no shows to MOD for nightly report.
• Greet all members and guests with appropriate greeting upon arrival using names when known.
• Seat Members and guests according to reservations system and provide menus.
• Facilitate implementation of walk ins into nightly reservations in a manner that will not compromise service experience.
• Provide consistent and timely update to floor manager of table status.
• Answer telephone with appropriate greeting and book reservations when requested. Take message and forward calls to appropriate individuals as necessary.
• Assist Management with waitlist callbacks, special table requests and reservation confirmations.
• Handle all member requests, inquiries, and concerns appropriately and advise management of concerns when necessary.
• Familiarize yourself with the needs and wants of Members that frequent the Dining Room and anticipate those needs.
• Thank the members and guests when leaving and invite them to return.
• Ensure all services to members are provided in a highly professional and efficient manner with strong attention to detail.
• Adhere to Codes of Safe Practices while performing all duties. Report injuries timely.
• Report to work regularly and on time, follow directions, take criticism, get along with co-workers and supervisors, treat co-workers, supervisors and members/guests with respect and courtesy, and refrain from abusive, insubordinate and/or violent behavior.

NONESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist in providing a clean, safe, and sanitary dining room for members, guests, and employees.
• Assist with setting and clearing tables as needed.
• Assist with side working including buffing glasses and flatware, butter preparation, setting tables and stocking supplies.                                                                • Perform other duties as directed.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:
• Ability to be reliable, responsible, and able to work well under pressure.
• Ability to read, understand and carry out written and verbal instructions.
• Must be able to work independently. Apply critical thinking to solve problems in standardized situations.
• Ability to read and interpret documents such as safety rules, menus, and procedure manuals.
• Knowledge of general food service industry standards.
• Ability to maintain a flexible work schedule with holiday, weekday, and weekend availability.
• Ability to maintain a professional image and appearance as outlined in Employee Handbook and departmental standards.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Working knowledge of, or the ability to learn reservation system.

EDUCATION AND/OR EXPERIENCE:
• One year host experience in upscale environment.
• One year lead or supervisor experience in restaurant environment.
• Private club, resort and/or hospitality experience preferred.

CERTIFICATES & LICENSES:
• Possess Food Handler Certificate or can obtain within 30 days of hire date.
• Possess RBS certification preferred or can obtain within 30 days of hire date
• Must provide valid document(s) to work in the US.

WORK ENVIRONMENT: While performing duties of this job, the employee will be working within a well to dimly lit workspace and may be exposed to outside weather at times. The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee must be able to:
• Stand stationary for over 75% of the time.
• Move regularly around the food service venues and other areas of the Club.
• Constantly operate a computer and other office productivity machinery, such as copy machine, fax machine, Point of Sale system, and computer printer.
• Must be able to read and type standard correspondence on a computer.
• Frequently be able to communicate and exchange accurate information with Members, guests and staff regarding reservations and events.
• Must be able to detect items through the dining room, Club and kitchen.
• Occasionally lift and move tables, chairs and other supplies weighing up to 50 lbs. throughout the Club.

Salary : $24 - $26