What are the responsibilities and job description for the EMERGENCY DISPATCHER position at Monterrey Security?
Salary Range: $27.50/hr.-$35/hr.
EMERGENCY DISPATCHER
LOCATION; Lemont, IL- US
Full-time, part-time, Flex- 12hr shifts 0600-1800, 1800-0600
Full-time, part-time, Flex- 12hr shifts 0600-1800, 1800-0600
We are seeking highly motivated and qualified candidates with background in emergency dispatching-whether from traditional public agencies (Law Enforcement, Fire, EMS) or from private-sector roles supporting public safety and critical operations.
Ideal candidates may have experience in areas such as:
- Private ambulance dispatch
- Security command posts or control centers
- Private weather monitoring centers
- Critical infrastructure dispatch (utilities, transit, etc.)
- Hospital-to-ambulance radio coordination
- Public works operations centers
- Armored car/logistics dispatch
- Special event command and radio coordination
- Public assembly facilities (stadiums, arenas) with PA and radio comms
- Community Emergency Response Teams (CERT)
- Municipal emergency management support roles
Position Overview:
As a Dispatcher in our Security Operations Center, you will be responsible for:
- Coordinating and deploying security personnel
- Receiving and triaging calls
- Monitoring alarms, surveillance systems, and other detection technologies
- Ensuring timely, accurate responses to incidents
Core Responsibilities:
- Maintain continuous communication with field personnel and partner agencies
- Document all incidents and dispatch activity with accuracy
- Collaborate with internal security teams and external response entities
- Support emergency and non-emergency operations with professionalism and urgency
Key Skills and Qualifications:
- Communication: Clear, calm, and effective verbal and written skills for relaying instructions and documenting events.
- Problem-solving: Ability to assess evolving situations and dispatch appropriate resources efficiently.
- Attention to Detail: Accurate log keeping and procedural adherence are essential.
- Time Management: Stay organized and prioritize under pressure, especially during peak activity.
- Technical Skills: Comfortable with dispatch software, alarm monitoring systems, radios, and CCTV platforms.
Qualifications;
- 2027 Valid Perc Card
- 20hr Unarmed training record
- Minimum education requirement; High School Diploma/GED
- Minimum (2) years of professional security experience or (2) years of military experience or (2) years post high school academic training in related field
- Transportation Worker Identification Credential (TWIC)- assistance provided through employer
This position is ideal for individuals who thrive in a fast-paced environment and bring real-world dispatch or coordination experience from either public or private sector emergency operations.
Salary : $28 - $35
