What are the responsibilities and job description for the IT Support Assistant position at Montgomery & Associates?
Montgomery & Associates (M&A) is seeking a technically skilled candidate with good problem-solving abilities for the position of IT Support Assistant in our corporate office in Tucson, Arizona. The duties include being a point of contact for IT-related questions and support requests from employees and responding to employee IT needs in a timely manner, among other responsibilities. This position will work closely with our trusted IT contractor, who maintains the company’s data network and servers.
You are expected to display good interpersonal skills as you will interact with employees from various departments, office locations in North and South America, and executive levels. This role requires you to listen to their technical needs, understand their problems, and implement solutions for them either on your own or coordinating with our IT contractor.
You are expected to display good interpersonal skills as you will interact with employees from various departments, office locations in North and South America, and executive levels. This role requires you to listen to their technical needs, understand their problems, and implement solutions for them either on your own or coordinating with our IT contractor.
Key Responsibilities:
- Respond to first-level technical support requests from employees
- Provide IT assistance, support, and education to employees
- Diagnose technical issues and guide employees through solutions
- Coordinate with existing IT contractor on technical support requests, as needed
- Maintain email systems and file sharing platforms
- Install and configure workstation software components
- Manage IT-related invoices received
- Retrieve data files from backups, as requested by employees
- Provide IT-related onboarding/offboarding to new employees
- Manage technical documentation and communicate policies to employees
- Keep accurate and detailed descriptions of services performed while responding to a support request
- Manage project data backups and periodic archiving
Minimum Qualifications:
- 2 years of experience in IT support and systems maintenance
- IT support certificate, or similar training
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Attention to detail
- Good problem-solving skills
- Ability to lift up to 30lbs (preferred)
- Windows Desktop Administration (2 years of experience preferred)
Your benefits at Montgomery & Associates will include:
- Competitive benefits and salary in a growing team-oriented company
- Dynamic work environment with technical training provided by the company
- On-the-job mentoring by senior professionals
- Medical, dental, and vision insurance
- Flexible Spending Account; HRA
- Long- and short-term disability
- Life/AD&D insurance
- Vacation, holiday, personal, and sick leave
- Paid parental leave
- Employer matching 401k retirement plan
At M&A, our mission is to promote a fulfilling and respectful work culture where employees collaborate to deliver pragmatic water resource solutions grounded in the principles of integrity, scientific rigor, and environmental responsibility. We are independently owned by practicing scientists who are committed to these values and to supporting our community partners.
We are an Equal Opportunity Employer
M&A values diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, age, sexual orientation, religious creed, physical or mental disability, medical condition, genetic information, marital status, veteran status, or any other classification protected by applicable federal, state, or local law.
