What are the responsibilities and job description for the Business Liaison (Program Manager II, Grade 25) position at Montgomery County Government?
About the Position
The anticipated salary upon hire: $81,122 - $122,733
WHO WE ARE
The Montgomery County Business Center (the “Business Center”) is part of the Office of the County Executive, and this diverse team of highly professional staff provide comprehensive services to thousands of small business owners each year – answering their questions, connecting them to critical resources, and navigating the County’s processes. The team assisted more than 2,000 small business owners last year.
Our team covers a wide variety of services and programs. The team includes the County’s Small Business Navigator, a legislated position to identify and resolve issues within County Government for businesses, in addition to creating programming and assisting businesses. We have a group of Business Liaisons that conduct door-to-door, proactive outreach to our storefront community, in addition to the wrap-around services for any assistance requested by our business community. We have a dedicated team of Program Managers that oversee the day-to-day operations and programs for the County’s Innovation Centers that support early-stage entrepreneurs. We have a small group of staff focused on delivering almost $2.0 million in services through our resource partners through contract administration and more than $4.0 million in business grants.
WHO WE ARE LOOKING FOR
What You'll Be Doing
Proactively connect with businesses in the community through face-to-face outreach in different parts of the County to share resources and identify solutions to challenges.
- Respond to business queries and feedback related to doing business in the County and providing information and guidance to those businesses. This might include meeting with businesses virtually and in-person.
- Share information with businesses about the County Government’s laws, regulations, license, permits, registrations, resources, and policies that affect their operations in the County.
- Identify gaps in programs and service delivery to businesses and provide solutions to those gaps through collaboration with County agencies, third-party partners, and the business community.
- Create or participate in training workshops that enable businesses to start or grow their operations in the County.
- Utilize a Client Management System to document and report on your efforts to assist and engage businesses to support the creation or redistribution of resources to support businesses better.
- The Business Liaison must be able to work in a fast-paced, high-performance environment. Additionally, the person selected for this position is expected to participate and contribute to an inclusive workplace where all staff feel comfortable and respected.
The Business Liaison must be able to work in a fast-paced, high-performance environment. Additionally, the person selected for this position is expected to participate and contribute to an inclusive workplace where all staff feel comfortable and respected.
Minimum Qualifications
- To be considered for this position, candidates must complete all application materials including a cover letter and resume.
Experience: Five (5) years professional experience in small business assistance, entrepreneurial business support, economic development, customer service, operations, or a combination thereof. **Please ensure you document clearly on your resume, including Months/Years, experience in small business assistance, entrepreneurial business support, economic development, customer service, operations, or a combination thereof**
Education: Graduation from an accredited college or university with a bachelor’s degree.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
Strong verbal and written communication skills,
- Strong customer service skills, demonstrating the ability to help and work with customers of diverse backgrounds and challenges,
- Strong project management and interpersonal skills,
- Experience using a Client Relationship Management System to aggregate and report data,
- Experience using multilingual skills with businesses,
- The ability to work independently and as a member of a team,
- The ability to manage multiple projects simultaneously while working with stakeholders from various backgrounds, industries, cultures, and levels of government.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $81,122 - $122,733
