What are the responsibilities and job description for the Manager of Business Education and Registration Unit (Program Manager II, Grade N25) position at Montgomery County Government?
About the Position
This Position is ONLY Open to Montgomery County Government Employees:
- Current Montgomery County Government employees;
- Montgomery County employees who was affected by reduction-in-force and currently have RIF priority rights;
- Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
- Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.
The expected salary range for this role on hire is $81,122 - $122,854.
WHO WE ARE
WHO WE ARE LOOKING FOR
The Office of Consumer Protection is seeking a motivated Program Manager II (Download PDF reader) to lead the Business Education and Registration (BEAR) unit. Utilizing a strategic perspective and team-oriented approach, this position supervises three full-time employees (Program Specialists, Administrative, and Licensing staff members) to implement and maintain business registration and compliance efforts.
Ideal candidates have thorough experience and abilities to include:
- Proven leadership in managing complex regulatory programs and cross-functional teams.
- Demonstrated experience and proficiency in using no-code/low-code platforms to streamline operations.
- Researching, interpreting, and drafting legislation, laws, regulations, statutes, and policies
- Demonstrated experience in licensing, registration, and business compliance initiatives.
- Effective communication and stakeholder engagement abilities to drive business education and regulatory compliance.
What You'll Be Doing
- Direct supervision of the Business Education and Registration (BEAR) unit responsible for the registration and licensing of: motor vehicle repair facilities; towing businesses; second-hand personal property sellers; commercial parking lots; new home builders & sellers, including waivers for homeowners acting as contractors; radio, television, and electrical appliance installation and repairs.
- Drafting, reviewing, and updating laws, regulations, and policies relevant to consumer protection and business registration/licensing.
- Continuous process improvements; customizing and streamlining workflows; automating tasks and enhancing efficiencies.
- Developing, enhancing, and modifying no code/low code solutions.
- Performance monitoring and data analysis: Utilizing data analytics and key performance indicators (KPIs) to monitor program effectiveness.
- Risk management and compliance oversight: Proactively identifying potential risks within registration processes and implementing mitigation strategies to uphold compliance and protect consumer interests.
- Collaboration with senior management to design and execute strategic plans that enhance business education and registration processes.
This position requires the ability to attend meetings or perform work at locations outside the office.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Experience: Thorough five (5) years professional experience in a program/specialization area directly related to licensing, registration, compliance, and/or business education/outreach.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
Preference for interviews will be given to applicants with experience in the following:
- Prior supervisory experience.
- Extensive knowledge of county, state, and federal laws governing business registration, licensing, and consumer protection, coupled with advanced problem-solving and communication skills.
- Proven experience in managing teams, developing performance plans, setting goals, and ensuring staff alignment with organizational objectives.
- Experience ensuring compliance with county, state, and or federal laws and regulations while managing risks associated with business registration and consumer protection activities.
- Exceptional analytical abilities to assess complex regulatory and operational issues, with a proven track record of resolving conflicts and developing strategic solutions.
- A demonstrated ability to adapt to changing regulatory environments and organizational needs, with a history of introducing innovative solutions to improve operational efficiency and effectiveness.
- Proven experience in creating, initiating, and conducting business education sessions and developing educational materials to ensure businesses are informed of registration requirements, compliance standards, and best practices.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $81,122 - $122,854
