What are the responsibilities and job description for the Public Safety Emergency Communications Specialist Manager, Grade N25 position at Montgomery County Government?
About the Position
The salary range for this position upon hire: Grade N25: $81,122 - $121,599
WHO WE ARE
WHO WE ARE LOOKING FOR
This position requires the ability to work rotating shift work, work holidays, and work mandatory overtime in a 24/7 environment.
Due to the key job responsibilities, this position is not qualified to telework and is an in-person, on-site position only.
This position is essential and will require working during all types of weather.
What You'll Be Doing
Supervising daily operation of a shift of Public Safety Emergency Communications Supervisors and Specialists working in a 24/7 mission critical environment across all three operational areas, multiple-discipline 9-1-1 emergency and non-emergency call taking, law enforcement dispatch, and Fire/EMS dispatch.
Assessing and adjusting allocation of personnel resources based on the changing dynamics of the daily workload.
Adjusting operational needs; directing the assignment of work to staff and ensuring prompt and immediate delivery of assistance and services.
Ensuring that completed work is in compliance with laws, regulations, policies, practices, and procedures.
Overseeing response to critical operational system and equipment problems; assuring that problems are identified and resolved in a timely manner; directing investigations of operational system problems; engaging the suitable staff or vendor for resolutions; and implementing back up programs when a system failure has been identified.
Overseeing the ECC response to multiple events across multiple disciples occurring simultaneously or to catastrophic events requiring a coordinated response between multiple agencies; assuring that proper notifications are made and that data base queries are completed.
Monitoring training of entry level personnel assigned to the shift, ensuring adherence to training objectives and providing continuing education and training opportunities for all shift personnel.
Identifying and coordinating training with the ECC Training Manager to ensure that all requisite courses and certifications have been met by personnel and to assure that new or remedial training efforts or programs are offered wither individually or corporately to staff as needed.
Conducting investigations of internal and external complaints and grievances received; preparing necessary documentation to support the findings determining the appropriate course of action inclusive of disciplinary measures and following up with the employee(s) involved regarding investigation outcomes for counselling or discipline.
Planning and developing evaluations and conducting employee performance appraisals; counselling employees and approving leave based on operational needs.
Participating in the hiring process by supporting testing, interviews, and making applicant recommendations for filling vacant positions.
Making recommendations for merit status/termination, awards, incentives, and recognition based on employee performance.
Representing the ECC at meetings with representatives of the Police Department, Montgomery County Fire and Rescue Service, or other County agencies; other law enforcement and/or fire/rescue agencies, Council of Governments, or vendors regarding macro issues related to public safety telecommunications, ECC-specific plans and requirements, emergency preparedness responses or drills.
Serving as media relations point of contact and makes media notifications, as circumstances warrant, during the absence of the Police Public Information Officer.
Minimum Qualifications
Education:Graduation from an accredited college or university with a Bachelor’s Degree.
Equivalency: An equivalent combination of education and experience can be substituted.
LICENSE: Upon Completion of Probationary Period: Possession and maintenance of CPR certification, Law Enforcement Dispatch, Fire Dispatch, and Emergency Medical Dispatch Protocol System certifications; State of Maryland Emergency Medical Dispatch license; METERS/NCIC certification; Communications Training Officer Certification must be obtained by the completion of the probationary period. There will be no substitutions for this section.
Preferred Criteria, Interview Preferences
Communications Training Officer Certification
- Fire Dispatch Qualification
- Crisis Prevention/De-escalation Training.
- Knowledge of PremierOne CAD and knowledge of Motorola P25 Radio
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Salary : $81,122 - $121,599
