What are the responsibilities and job description for the Family Assistance Division - Economic Support Specialist position at Montgomery County, OH?
Salary : $41,849.60 - $53,414.40 Annually
Location : 1111 Edwin C. Moses Blvd. Dayton, OH
Job Type : Full-time Regular
Job Number : 05666
Department : JFS - Job & Family Services
Opening Date : 02 / 28 / 2025
Position Overview
Journey level in Supportive Services under direction of Job and Family Services Supervisor, Job and Family Services Manager or higher-level administrator determines eligibility for public assistance programs and / or supportive services. Performs work in one or more support units such as call center, child care, sanction, customer service, change report, transportation. Provides general information to clients seeking Supportive Services.
Summary of Job Duties
- Determines eligibility for public assistance, supportive services, and other related services. Completes required action to authorize, redetermine, modify, and discontinue benefits and services.
- Engages with applicants and recipients in an inbound and outbound call center environment; answer routine inquiries, provide explanations of available services, programs and benefits;
- Processes reported changes in household composition, income, expenses, providers, etc., validate / investigate documentation, follow-up on leads;
- Maintains accurate and up-to-date records of applicants' information, decisions made, and benefits awarded in a secure database;
- Coordinates with other agencies and service providers to refer applicants to additional resources and support services;
- Handles hearings and appeals, reviewing cases and making decisions in accordance with policies and regulations;
- Attend hearings; prepares summaries; processes corrections; ensures benefit and supportive service decisions are made in accordance with regulations and procedures; and
- Attends training sessions, meetings, seminars and workshops.
Performs Related Duties as Required)
Minimum Qualifications and Requirements
Associate's Degree or High school diploma equivalent plus four (4) years of experience determining program eligibility, administration, or customer service; OR alternative, equivalent evidence of the Minimum Class Requirements.
Supplemental Information
Driving Requirement : Must maintain a current valid United States driver's license with an acceptable driving record.
Training and Development : N / A
Health Insurance
Vacation Accrural
Paid Personal Leave
Long Term Sick Accrual
Life Insurance
How many years of experience do you have conducting career assessments and / or coaching with others?
How many years of experience do you have using computer applications to input, retrieve, and analyze information? (Select one)
How many years of experience do you have in caseload / workload management?
How many years of experience do you have with learning, applying, and adhering to policies, procedures, state and federal rules and regulations?
Required Question
Salary : $41,850 - $53,414
