What are the responsibilities and job description for the JFS Team Leader position at Montgomery County, OH?
Position Overview
Advanced level job and family services occupation bridging gap between management and front-line staff under upper level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coach and develop, lead by example, facilitate problem solving for team members.
Summary of Job Duties
Lead assigned team of J&FS Specialists by scheduling work, assigning tasks, coordinating daily activities and monitoring performance. Provide quality customer contact via phone or face to face; manage caseloads via multiple contacts and report types.
Perform tasks of J&FS Specialists (e.g., refer customers for training and other employment programs; interview applicants for the purpose of determining eligibility, establishing and/or enforcing support; explain to recipients their rights, procedures, programs, policies and available services; refer customers to other government or private agencies; conduct in-house investigations relative to support establishment and enforcement; locate absent parents; establish paternity; establish and enforce support payments; and comply with and enforce court orders; etc.).
Assist in the training of new team members; receive and investigate complaints concerning services provided; monitor safety requirements and regulations; gather labor market information; prepare reports on team activities.
Enter and retrieve information on computer; document employer and customer activity; monitor programs; provide notary service.
(Performs Related Duties As Required)
Minimum Qualifications and Requirements
