What are the responsibilities and job description for the Breakdown Support Specialist position at Montgomery Transportation Group?
Job Details
Description
POSITION SUMMARY
The hours for this position at 12PM - 7PM Monday thru Friday and a 12 hour shift every other Sunday
The Breakdown Support Specialist is responsible for assisting drivers in all breakdown situations locally and OTR. They provide assistance in setting up road calls, directing drivers where to go for repairs, track and maintain maintenance truck history using our integrated maintenance software, including PMs and DOTs.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Work with Dealer to schedule repairs.
• Daily answering of breakdown calls and resolve breakdown issues.
• Issue PO#’s and issue TCH payment of Road Call Breakdown, Tows and Hotels.
• Independently use reasoning skills to determine proper course of action in regard to maintenance issues.
• Record when preventative maintenance and other maintenance tasks have been performed and addressed.
• Create purchase orders as well as maintaining other internal data using maintenance computer software.
• Secure service for road repairs.
• Respond to after-hours service calls as required.
• Coordinate trucks to shops for repairs as needed.
• Other duties as necessary.
Qualifications
• Strong organizational and time management skills are required.
• Detail oriented, with ability to multi-task, in a fast-paced work environment.
• Training or experience in computer applications.
