What are the responsibilities and job description for the Customer Service Intern position at Montgomery Transportation Group?
Job Details
Description
POSITION SUMMARY
The CSR intern position will work in various capacities in operations and customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Analyze our most profitable two-day lanes (700 mile length of haul).
• Schedule delivery appointments for freight out of the assigned states.
• Complete online load closings for top-5 customer accounts.
• Review prior year(s) lane data to determine accounts in need of rejuvenation.
• Book and schedule freight from difficult areas in advance.
• Communicate with drivers, customer service reps, and fleet managers to determine which lanes are the most difficult to cover and why.
• Communicate with drivers, customer service reps, and fleet managers to determine which shippers present the biggest driver concerns and why (loading times, safety hazards, etc).
• Communicate with drivers, customer service reps, and fleet managers to determine improvements to our overall on-time delivery percentage.
Qualifications
QUALIFICATIONS & SKILLS
• In process of completing a Bachelor’s degree (4 year).
• Strong organizational and time management skills.
• Detail oriented, with ability to multi-task, in a fast-paced work environment.
• Demonstrated ability to work well under pressure and with tight deadlines.
• Proficient using Microsoft Office product suite.
• Excellent interpersonal, oral and written communication skills.
Salary : $18
