What are the responsibilities and job description for the Customer Service Representative position at Montgomery Transportation Group?
Job Details
Description
POSITION SUMMARY
The Customer Service Representative provides exceptional customer service by developing good working relationships with all customers within a given area. This position is responsible for completing accurate and timely scheduling and dispatching of trucks to ensure that the flow of products meets customer demands.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Developing and maintaining strong relationships with all customers via telephone and email communication.
• Resolving service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributing to the team effort by accomplishing related tasks as needed.
• Developing and maintaining a proficient working knowledge of all relevant order planning software.
• Obtaining, planning, and managing freight for approximately 20-40 trucks on a daily basis, while taking drivers’ needs, total mileage (empty and loaded), location, rate, customer, and commodity into consideration.
• Communicating with drivers as needed.
• Answering "after hours" operations calls 4 weeks per year.
• Closing all delivered loads through each customer’s respective website or portal.
• Other duties, as assigned.
Qualifications
• Bachelor’s degree (4 year) or equivalent industry experience.
• Availability to work as needed, outside of a regular schedule.
• Strong organizational and time management skills.
• Detail oriented, with ability to multi-task, in a fast-paced work environment.
• Demonstrated ability to work well under pressure and with tight deadlines.
• Proficient using Microsoft Office product suite.
• Excellent interpersonal, oral and written communication skills.
