What are the responsibilities and job description for the Dental Call Center Representative position at Monticciolo Family and Sedation Dentistry, PLLC?
Overview
Walk in Hiring Event: Friday 1/24/2025 1:00 PM -4:00 PM
Open invitation to interview on Friday, 1/24/2025 between 1:00 pm to 4:00 PM at our New Port Richey, Florida office for any of our open positions!
Show up Friday, 1/24/2025
Monticciolo Family & Sedation Dentistry
Address: 5139 Little Road
New Port Richey, Florida 34655
Dress professionally and bring a copy of your resume. We recommend to apply online ahead of time to improve hiring time! Immediate interviews will be provided by hiring managers and offers will be made to selected candidates.
Busy, privately owned dental office, is seeking an energetic and knowledgeable Dental Call Center Representative! This is a non-patient facing environment in our support center! Our company features 12 locations with huge opportunity for internal growth. We look forward to having you join our team!
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Other duties as assigned
Responsibilities
Dental Call Center Representative Qualifications/Skills:
- Excellent verbal communication skills
- Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
- Schedule new patient appointments
Qualifications
Education and Experience Requirements:
- High school diploma or GED
- One year of dental front desk experience
- Dental knowledge is a must
- Dentrix highly preferred
- Bilingual welcome (Spanish and English)
