What are the responsibilities and job description for the Dental Call Center Representative position at Monticciolo Family and Sedation Dentistry, PLLC?
Overview
Busy, privately owned dental office, is seeking an energetic and knowledgeable Dental Call Center Representative! This is a non-patient facing environment in our support center! Our company features 11 locations with huge opportunity for internal growth. We look forward to having you join our team!
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Other duties as assigned
#HD
Responsibilities
Dental Call Center Representative Qualifications/Skills:
- Excellent verbal communication skills
- Telephone skills
- Friendly and pleasant manner
- Data entry skills
- Typing and word processing skills
- Documentation skills
- Active listening skills
- Attention to detail
- Problem solving skills
- Schedule new patient appointments
Qualifications
Education and Experience Requirements:
- High school diploma or GED
- One year of dental front desk experience
- Dental knowledge is a must
- Bilingual (Spanish and English)
