What are the responsibilities and job description for the Concierge position at Montowese Center for Health & Rehabilitation?
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A Great Place to Work
National Health Care Associates is proud to welcome the Montowese Center for Health & Rehabilitation to our affiliate family!
We think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and those that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And as National grows with the acquisition of Montowese, you will experience real career growth in an environment where your expertise and dedication is valued and appreciated.
We invite you to join our newest team at the Montowese Center for Health & Rehabilitation!
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What You'll Do:
As a Concierge, you will be at the heart of our efforts to create a welcoming and supportive environment for everyone in our community. Your role will involve working closely with residents, families, and staff to foster open communication and enhance the overall patient experience.
Key Responsibilities:
- Build relationships with residents through continual monitoring of overall satisfaction during their stay
- Work collaboratively with the care team to ensure that residents' needs and preferences are met
- Advocate for residents' rights and ensure that their voices are heard in all aspects of their care
- Implement initiatives to improve the overall patient experience
- Manage difficult or emotional resident situations by identifying and resolving these problems in a timely manner
- Provide support and guidance to families during difficult transitions or times of need
If you are compassionate and dedicated professional with a talent for communication and problem-solving, we invite you to join our team as a Patient Relations Coordinator! Make a meaningful impact in an environment where your expertise and dedication are valued and appreciated.
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What We Offer
As an affiliate of National Health Care, our Montowese family will enjoy:
- Competitive compensation
- Improved health insurance and retirement benefits including a 10% defined contribution retirement plan
- Comprehensive training and mentorship
- Support for professional growth and development
- A collaborative work environment
- The opportunity to make a meaningful difference in the lives of our residents
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What You'll Bring:
Qualifications of a Concierge include:
- 1-2 years experience in patient relations, customer service, or healthcare, preferably in a Long-Term Care setting
- High school graduate or equivalent preferred
- Ability to read, write and comprehend English
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to work effectively under pressure and manage multiple priorities
- A genuine passion for working with seniors and improving their quality of life
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We Hire for Heart!
National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National’s centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
