Body Shop Administrative and Customer Service Specialist

As a Body Shop Administrative and Customer Service Specialist, you will play a key role in ensuring the smooth operation of our collision center and providing exceptional service to our customers. This position requires a combination of strong organizational skills, computer skills, accounting skills, and a customer-focused mindset.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for customers, both in-person and over the phone, answering inquiries, scheduling appointments for estimates, repair drop offs/ pick ups, and providing updates on repairs.
• Administrative Support: Manage daily office tasks, including filing, data entry, invoicing, scanning, maintaining repair records.
• Insurance Coordination: Liaise with insurance companies to process claims, provide necessary documentation if required.
• Payments and Billing: Process payments, issue receipts, assist with reconciling financial records, managing accounts receivable.

Qualifications and Skills:

• Excellent communication and interpersonal skills to deliver outstanding customer service.

· Ability to have effective communication skills, both written and verbal, with the ability to interact professionally with customers, vendors, and team members.

• Professional appearance
• Strong organizational abilities with attention to detail in managing paperwork and schedules.

· Proficiency in using computer software and systems relevant to auto body shop operations, such as CCC one. Rome Body Shop Management system and Reynolds & Reynolds are a plus!

• Ability to multitask with the capability to handle multiple priorities in a fast-paced environment

• Hours are as follows:

8:00am-5:30pm Monday – Friday

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $14 - $18