Accounts Receivable Clerk/Collections

COMPANY OVERVIEW
An industry leader, Montroy Sign Company is a wholesale distributor to the graphic communication markets including electrical (neon, LED and fluorescent) and digitally printed interior and exterior signage & graphics. With offices and warehouses throughout the US, Montroy Supply Company is the major market supplier and has a reputation of quality and excellent service.

LOCATION: (In-Office position, Monday - Friday). Corporate Office in Signal Hill, CA (Long Beach Area).

SUMMARY
The Accounts Receivables Clerk /Collections position reports to the Credit Manager in a fast paced, dynamic sales-focused environment. Working as part of a team, this position facilitates billing for the Company, provides excellent customer service, calls customers for payment on outstanding balances and CODs, makes payment arrangements, prepares credit memos, researches accounts and maintains friendly and professional relationships with our customers, co-workers and staff in the Corporate and branch offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes the following, other duties may be assigned.)

• Provides excellent customer service and is aware of the importance of the customer relationship and customer retention;
• Updates and inputs concise and accurate electronic collections status notations on a daily basis;
• Makes collection and billing phone calls to customers with COD, payment terms or past due amounts.
• Make payment arrangements according to Company and department policies;
• Works with Customer Service, Managers and Sales to research customer accounts;
• Ability to adapt and grow with upgrades and changes to software and procedures;
• Must be able to accurately document payment plans/arrangements and professionally communicate credit policies;
• Ability to verify payment information and take payments over the phone as needed;
• Accurately manage and input confidential customer information in payment systems;
• Responds to customer inquiries in a timely, courteous and professional manner;
• Prepares invoices and credit memorandums as required;
• Works with the Management and Sales staff to explain and ensure credit processes and procedures are clear and followed; and
• Performs other duties and responsibilities as required or assigned.

OTHER SKILLS AND ABILITIES:

• Knowledge of Microsoft Office including, Excel, Word and Outlook. 10-key (PC based);
• Effective communication skills (verbal & written);
• Accurate and efficient data entry skills (ability to read reports and make appropriate data changes);
• Comfortable meeting deadlines and in a fast-paced environment; and
• Team player with a positive attitude that is professional, ethical and productive. Able to work well independently, or with co-workers and management.

EDUCATION and/or EXPERIENCE:
1-2 years of Credit and Collections/Accounts Receivable experience in a corporate environment preferred or similar work experience. High School diploma or GED required.

SUCCESSFUL COMPETENCY FACTORS:
Use of the following skills: Friendly customer service focused demeanor, ability to use (and learn) computers, credit card and billing software, basic conflict resolution and de-escalation skills, problem solving, analytical ability, decision making, good judgement, verbal and written communication skills, works with/maintains confidential material and protects Company and customer information. Professional and interpersonal skills necessary to successfully work with various customers and professional staff.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $19