What are the responsibilities and job description for the Healthcare Administrative Specialist position at Monument Staffing?
World renowned Boston based Hospital is seeking multiple Administrative Assistants across different departments. Candidates must have 1-3 years of administrative experience and a bachelor's degree.
Role responsibilities include but are not limited to:
Appointment Scheduling:
Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
Maintains confidentiality of Protected Health Information (PHI)
Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment.
Participates in training new team members as requested
Patient Experience:
Delivers outstanding customer service to internal and external customers
Timely, accurately and curiously responds to the needs of internal and external customers
Ability to deescalate patient grievances, maintain customer service standards, and involve floor leadership as necessary
Communication and Collaboration:
Demonstrates ability to effectively communicate across leadership levels and with varying audiences
Synthesizes and communicates complex information in patient friendly terms
Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders
Works effectively as a member of the team and across functional teams
Fosters a sense of shared responsibility among the team
Emergency Response:
Recognizes emergencies and appropriately responds using standard operating procedures
Regulatory Compliance and Quality Improvement:
Compliance with policies and procedures
Understanding their role and responsibility in obtaining successful Joint Commission accreditation
HIPPA regulation compliance
Completion of assigned AEU and Health Stream competencies
Executes registration related processes including
Actively participates and provides constructive feedback on quality improvement projects
Information Technology:
Maintains a level of competency in all systems including: Epic, Outlook
Actively engaged in system upgrades and effected operational changes
Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads
Salary : $49,000 - $52,000
