What are the responsibilities and job description for the Channel Partner Service Manager position at Mood Media?
Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million consumers each day.
General Summary:
The Channel Partner Service Manager will be the primary point of contact for our top 10 DMX Dealer and US Independent Affiliates as assigned my management. They will be the liaison between the partner and Mood
internal teams to support their day-to-day request and inquires as outlined below. The Channel Partner Service Manager will create a strong relationship with their assigned Partners to support growth and teamwork.
Essential Job Functions and Responsibilities:
- Serve as the primary contact for assigned Affiliates and Dealers, focusing on addressing inquiries and providing assistance.
- Perform research and reconciliation of billing accounts to ensure accurate rebate expectations, including handling individual requests and assisting with project clean-up.
- Investigate and resolve invoice disputes, including preparing and processing credit requests or re-billing as needed.
- Assist in the collection of outstanding and past-due accounts receivable for assigned accounts (U.S. IA’s only), and support dealer collections managed by OTC.
- Coordinate with internal departments to address billing, rebate, credit, or other discrepancies and ensure timely resolution.
- Review and reconcile reverse pass-through accounts to verify billing accuracy and confirm payment receipts.
- Provide liaison support for service and installation requests by coordinating with relevant teams.
- Participate in projects and initiatives as assigned by management.
For further information about Mood Media, please visit www.moodmedia.com.
Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
