What are the responsibilities and job description for the Client Coordinator position at Mood Media?
Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million consumers each day.
General Role Summary:
The Client Coordinator is responsible for supporting global accounts to ensure we are exceeding client expectations from a service and performance perspective within Mood Media. This role works closely with both internal departments and external clients to ensure service standards are consistently delivered to our clients and resellers.
Essential Job Functions and Responsibilities:
- Manage regional franchise, local and including facilitating rollouts, day-to-day operational escalations, billing and collections issues
- Monitor the Client Coordinator/Sales Support queue to action client deliverables for new locations, sales order entry, demo needs, or for handling of other submitted request types
- Ensure accurate information is captured in all Service Cloud and EBS system entries including initial account set-up, maintenance of existing account information, and of sales order processing requirements
- Support Account Managers, and Franchise Sellers on day to day activity related to key National accounts as requested, on special projects as assigned
- Consistently provide timely follow up and quality throughout while involved in providing client deliverables associated with new openings, franchise agreements, and other customer deliverables
- Assist in the contract process for Regional and Franchise accounts that may include initial client contact through contract execution
- Maintain accurate subscriber and activity reports as needed
- Entry of data uploads related to account maintenance as needed
- Serve as a liaison between Client and Creative services teams to ensure Clients expectations are met.
- Ability to provide Tier 2 system troubleshooting to uncover and resolve component compatibility and/or IT issues.
- Uncover system upgrade and/or service opportunities and communicate requirements to internal teams.
- Other duties as assigned by management
Required/Preferred Qualifications:
- 2 years call center / customer service department experience required
- 1 year inside sales experience preferred
- 1-2 years working in Commercial Sound industry preferred
- Good understanding of standard Audio/Video system design and installation practices
- Strong PC Skills proficient in MS Office Suite Applications
- Strong working knowledge of client problem solving and coordination of account management
- Ability to prioritize projects and manage multiple task assignments concurrently
Proven Skills/Abilities:
- Clear and concise communication skills
- Highly organized and detail oriented
- Good time management skills
- Ability to remain positive and collected in stressful situations
- Solutions oriented team player
- Proficient in MS Office (Excel, and Word); working knowledge and usage of Oracle and Oracle Sales Cloud, or Salesforce is a plus
- Ability to manage time and stay on task to meet deadlines
- Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others
For further information about Mood Media, please visit www.moodmedia.com
Mood Media is an Equal Opportunity Employer
