Credit & Collections Specialist

Mood, a private equity-backed company, is the world’s leading in-store media solutions company dedicated to elevating the Customer Experience. The Company creates greater emotional connections between brands and consumers through the right combination of sight, sound, scent, social and systems solutions. Mood reaches more than 150 million consumers each day through more than 500,000 subscriber locations in 100 countries around the globe. Mood’s clients include businesses of all sizes and market sectors, from the world’s most recognized retailers and hotels to quick-service restaurants, local banks and thousands of small businesses. For more information, visit: www.moodmedia.com

General Summary:

The Credit & Collections Specialist is responsible for all credit and collections functions, including following up with client for resolution of past due A/R, for an assigned portfolio of accounts.  The Credit & Collections Specialist is responsible for maximizing cash flow through collection of coming due and past due receivables, resolving disputed balances or other issues that prevent timely payment, and performing account reconciliation procedures.  The Credit & Collections Specialist will be the first point of contact for dispute management and will work internally with multiple departments and externally with the customer to resolve issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from 3^rd party billing portal, short paid invoices, skipped invoices, inaccurate billing, disputes, price and quantity discrepancies, and improper application of payment. The ability to utilize 3^rd party billing platforms and various internal systems for research is a must. In this role, the Credit & Collections Specialist may be asked to review orders on credit hold, and then to release orders within the parameters of the Credit Policies and Procedures.  Must have excellent communication skills with internal and external clients.

Essential Job Functions and Responsibilities: 

• Manage a client portfolio that may vary in size based on business needs
• Leverage Oracle Advanced Collections Module effectively for collection strategies and timely resolution via workflow
• Expedite timely payment via phone, email or collections letters while meeting required daily quotas
• Interact with customers through direct collection call contact and emails
• Respond to client inquiries regarding past due accounts, research and provide account information to client as necessary
• Provide invoice copies and or statements to clients
• Ability to problem solve and troubleshoot through client issues
• Maintain accounts receivable past due balances at or below an acceptable level deemed by the Credit Control Leadership
• For strategic accounts, coordinate the collection strategy and customer communication with account executives and credit leadership
• Analyze and manipulate data and spreadsheets to reconcile issues
• Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment
• Coordinate issue resolution with customers and internal departments to mitigate losses due to delinquency, billing discrepancies, and payment application
• Document all customer contact and collection efforts within Oracle as well as processes and practices
• Utilize 3^rd part billing portal, where applicable, to gather information relative to dispute resolution, invoice delays, and estimating expected payment dates/amounts
• Other duties as assigned by management

Knowledge/Skills/Abilities 

• High School diploma and minimum of 3 years’ experience in a high-volume AR department managing collections for customers of various sizes. 
• Excellent computer skills including ability to learn new computer software & systems
• Ability to handle high volume – Approximately 50 tasks per day
• Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required
• Detail oriented with strong analytical skills
• Knowledge of billing and receivable management preferred
• Advanced knowledge of Excel
• Knowledge of basic accounting principles
• Strong decision making skills with little to no supervision
• Works well with others as team work is essential for success

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
Visit us online at www.moodmedia.com