What are the responsibilities and job description for the RMA Coordinator position at Mood Media?
Mood Media is the world’s leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million consumers each day.
General Summary:
The RMA Coordinator, based at our Fort Mill, SC, location, will be responsible for processing returned equipment and logging transactions into a computerized database. This role will also work closely with various internal and external departments to ensure data integrity communicating by phone, face-to-face and e-mail.
Attention to detail is a primary responsibility as are good written and verbal communication skills. The ability to navigate common business software is essential and required on a daily basis. The position also requires a good deal of physically moving, examining and packing of heavy equipment.
The job involves working primarily in a warehouse environment.
Essential Job Functions and Responsibilities:
• Physically opening and unpacking boxes and itemizing the returned equipment.
• Physically examining returned equipment.
• Oracle/ SAP experience a plus
• Ability to multi task amongst multiple control sites and databases necessary.
• High level of excel knowledge and general Office environment along with searching for information and update information on the company’s database.
• Follow up as necessary with internal and external teams in a professional manner regarding returned merchandise via phone, in-person and/or e-mail.
• Physically prepare merchandise for shipping, including inspecting, repackaging and re-labeling.
Requirements:
• High School Diploma/GED required
• 1 years of experience in a similar role required
For further information about Mood Media, please visit www.moodmedia.com.
Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran
