Account Executive - Commercial Lines

Description

The Account Executive provides Risk Management Consulting and Account Management services to assigned commercial lines accounts (overall book size will generally be $1M or more in revenue). The Account Manager mentors an assigned Account Manager to help develop their skills and knowledge. This position requires a highly motivated and organized individual as well as team leader. The Account Executive provides, maintains and as needed, improves customer service and builds professional relationships with multiple customer contacts. The Account Executive will perform to the ethical standards required by the Colorado Department of Insurance and Moody Insurance Agency, Inc. 

Following is a brief outline of essential tasks for the Account Executive position, but other responsibilities and duties may be assigned:

• Manage client relationships and provide exceptional customer service. Customer service focus should be on understanding customer expectations and striving to exceed them.
• During renewal process, analyze assigned accounts to place appropriate coverages and limits of insurance; this can be performed with or without consultant involvement. Work closely with underwriters and wholesale brokers to secure program. Review applications, workbooks, recaps, loss runs, and experience modifications for accuracy and provide to client for completion. Market as appropriate and communicate quote details to Account Specialist/Associate Account Manager for creation of proposal. Review final proposal and present final version to client with or without consultant involvement. Bind coverage within stated procedural timeline and within agency binding authority.
• During renewal, analyze current coverages and quote for reasons behind changes and premium differences, inaccuracies, and for missing coverages. 
• Negotiate and deliver renewal pricing; responsible for achieving renewal goals on assigned accounts. 
• Identify service problems and program trends and develop and deliver solutions to the customer. Develop and implement service plans for major accounts. Provide risk management to clients, including contract review and analysis and loss run analysis; suggest policy changes or updates as necessary.
• Research and analyze market changes throughout the year and communicate these to clients, suggesting appropriate changes to policies as necessary. Attend meetings and trainings offered by carrier partners to better understand market trends, appetites, and changes.
• Ensure premiums and commissions are billed in an accurate and timely manner, in accordance with department policy.
• Review and resolve audit disputes.
• Check in with clients approximately 4 months before their renewal to discuss any service concerns or changes needed for upcoming renewal.
• Follow up and resolve any policy discrepancy notifications received in a timely manner.
• Follow up with clients on any payment issues upon request by Accounting or Carrier partners. 
• Actively look for opportunities to cross-sell additional lines of coverage to existing clients. 
• Act as first point of contact on book of business for clients, carriers, and consultants. Act as service team lead to ensure service guidelines are met.
• Manage Tasks & Suspense items daily, in accordance with department policy.
• Develop and maintain strong relationships with clients, consultants, carrier partners and underwriters. Meet with clients in person for relationship-building at least once per year.
• Establish and maintain a formal mentoring relationship with assigned Account Manager. 
• Maintain a current, active license always.  Complete Continuing Education classes as required to maintain license, or as requested by Management. Should hold or be working toward at least one of the following insurance designations: CIC, CPCU, ARM, or CRM, as assigned by management.  (Account Executives with 25 years commercial insurance experience is exempt from this requirement.)
• Other duties as assigned 

Requirements

Minimum Qualifications and Requirements:

• Able to read and write in English.
• High School diploma or equivalent required.  College degree (or equivalent job experience) in insurance, communications or another related field preferred.
• Must possess a valid Colorado Property and Casualty License; insurance designations such as CIC, CPCU, ARM, or CRM strongly desired.
• Minimum 7 years in Commercial insurance. Must have previous experience handling large premium volume and complex accounts. 
• Prefer experience with Property accounts
• Proficient computer skills including working knowledge of Microsoft Office products and Agency Management System software (AMS 360 or Work Smart).
• Able to work independently with minimal supervision.
• Excellent written and verbal communication skills
• Outstanding consulting, sales and negotiating skills.
• Strong customer service and team skills; must interact effectively with clients, co-workers and management.
• Strong attention to detail and solid organizational skills
• Solid prioritization skills, sense of urgency, and ability to work efficiently under time constraints.
• Proven ability to analyze and solve problems 

Disclaimer

The information provided above is intended as general overview of the nature of the work, requirements, and necessary qualifications associated with this position. This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. 

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Moody Insurance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $90,000 - $120,000