What are the responsibilities and job description for the HVAC Appointment Scheduler position at Moon Air?
Job Description
Job Description
Are you someone who thrives on helping others and enjoys being part of a team that values both customer satisfaction and personal growth? Moon Air in Elkton, MD, is looking for a full-time HVAC Appointment Scheduler to join our passionate customer service team.
WHY YOU SHOULD JOIN US
We offer our HVAC Appointment Scheduler a competitive pay rate of $17 - $19 / hour (depending on experience), generous benefits, and the opportunity to work with a supportive customer service team. Our generous benefits include :
- Health, dental, and vision
- Disability
- Life
- An IRA with profit-sharing
- Paid holidays
- Vacation time
- Sick pay
- Prizes for achieved goals
- Paid training
- 2 paid hours to serve at a charity of your choice
- An annual contest for a week-long cruise for two
ABOUT US
Since our founding in 1987, we have been providing high-quality heating and air conditioning services to residential customers. Serving Maryland, Delaware, and Pennsylvania, our sole purpose is to give customers exactly what they want by offering them skilled craftsmanship with honesty at the forefront of all we do. We pride ourselves on the ability to diagnose and repair any make, model, or type of heating and air conditioning system. Our list of professional affiliations is extensive because our success is recognized by customers and businesses alike.
We utilize our financial growth to consistently invest in the personal and financial lives of our team members, as well as help community members who need assistance. Additionally, we provide our employees with generous benefits and great pay. If you're looking to work at a place where you'll feel appreciated and supported, look no further!
ARE YOU THE HVAC APPOINTMENT SCHEDULER OUR TEAM NEEDS?
Experience in appointment setting, customer service, or administrative roles is a plus. Experience with CRM systems or appointment scheduling tools (e.g., Service Titan, Salesforce, etc.) is also a plus.
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
This is a full-time HVAC Appointment Scheduler position. You'll be working during standard business hours, Monday through Friday , with some flexibility required based on appointment needs. You will have the opportunity to contribute to the smooth operations of our team while enjoying a work-life balance.
As an HVAC Appointment Scheduler at Moon Air, your day will begin by reaching out to both existing and potential clients through phone calls, emails, or other communication platforms to set up appointments. You'll be the first point of contact, establishing strong, friendly relationships by listening attentively to customer needs and ensuring all details are confirmed for their service calls. You'll be coordinating with our technicians to ensure that schedules are optimized for efficiency and that everyone involved is on the same page. Throughout the day, you'll manage appointment changes, reschedules, and cancellations, making sure everything stays on track. You'll be responsible for sending reminders, confirming details, and maintaining records in our CRM system.
ADVANCE YOUR CAREER TODAY!
Ready to jump in and make an impact at Moon Air? Our initial 3-minute, mobile-friendly application is the first step toward joining a team that values your contribution. Don't wait – apply now and take the first step toward a fulfilling customer service career!
Salary : $17 - $19
