What are the responsibilities and job description for the Account Director position at Moore, A Series LLC?

As the Account Director of Enterprise Client Solutions , you will serve as a strategic partner to clients, aligning their omnichannel and cross-program objectives with effective Customer Experience Management (CXM) strategies. You will provide expert guidance on both strategic and tactical solutions, leveraging Moore & SimioCloud products and services. You will educate clients on predictive model application, performance measurement, and evaluation, directing the SimioCloud team in developing targeted predictive models, and collaborating with Moore’s engineering and reporting teams to design custom data warehousing, business intelligence (BI), and analytics solutions.

All potential candidates should read through the following details of this job with care before making an application.

SimioCloud is the Moore marketing platform. It uses the latest machine learning on vast consumer data sets to create donor intelligence that engages donors and improves fundraising across all channels, including mail, digital and TV channels in real-time.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Your Impact :

Understand customer strategic objectives and align solutions accordingly.
Leverage data and technology to recommend Moore and SimioCloud products, solutions, and capabilities.
Develop and implement strategies to address business challenges for agencies, their clients, and internal teams.
Identify opportunities, present solutions, and communicate results in agency and client meetings.
Oversee daily client management, ensuring timely delivery, revenue growth, and performance analysis.
Ensure solutions are delivered on time and aligned with client objectives.
Direct SimioCloud teams, including Account Managers and Data Scientists, to meet client goals across engagements, predictive model builds, and model score delivery.
Collaborate with agencies, clients, and engineering teams to ensure accurate client data onboarding and develop custom data pipeline solutions.
Partner with engineering and reporting teams to create tools for donor file analysis.

Your Profile :

3-5 years working in the nonprofit space, specifically working with clients to develop direct response fundraising strategies using direct mail, television, and digital media channels.

1-2 years background in using donor file analytics and predictive models to identify strategic opportunities and recommend solutions.

Bachelor’s degree in business, statistics, applied math or related field required.

Ability to navigate and integrate solutions across multiple program silos, balancing and prioritizing competing objectives.

Strong analytical and problem-solving skills to address complex challenges effectively.

Proficiency in Microsoft Office Suite, including Excel, Word, and related software tools.

Basic understanding of data management, with the ability to document and interpret data rules accurately.

How We’ll Support You :

Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.

Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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