Family Directed Services Program Manager

The Family-Directed Services Program Manager will evaluate the need for services, prioritize the level of services needed, and document outcomes. Responsible for accurate documentation, understanding of the financial connection between services and budgets, and evaluating the appropriateness of proposed services in meeting the essential needs of the participants in the Family-Directed Services (FDS) Program. Evaluate, communicate and oversee staffing needs and development for direct support staff, professionals and personal care specialists in He-M 521 and He-M 525 programs ensuring quality services, high performance and continuous program improvement.

Essential Responsibilities:

• Review and understand all rules and regulations promulgated by the New Hampshire Bureau of Developmental Services (BDS) related to FDS.
  
• Complete and track Certification and/or Prior Authorization renewal dates for each participant utilizing Participant Directed and Managed Services (PDMS) (525) or Personal Care Services (PCS) (521)
  
• Prepare and present information during transition meetings to assist families in planning for adult services in PDMS and PCS; create budgets and proposals as necessary
  
• Complete certification packets; submit to Bureau Liaison within appropriate timelines to ensure no lapse in certification or funding
  
• Ensure that budget matches proposed services and participant needs and meets applicable regulations (e.g. He-M 503, 522, 521, 525)
  
• Generate, review and monitor contracts as appropriate
  
• Facilitate payment for services as needed, troubleshoot when necessary
  
• Communicate regularly with participants and team members regarding service changes, etc.
  
• Ensure compliance with BDS and Bureau of Elderly and Adult Services regulations including waivers
  
• Generate and monitor all tracker budgets, including changes/amendments, etc.; ensure proper documentation is obtained (doctors notes, Medicaid denials, etc.), and all caps are being met
  
• Assist in the decision-making process regarding vendor financial reimbursement issues
  
• Update and maintain documentation related to participants
  
• Assist Director in completing Medicaid billing and reconciliation as necessary
  
• Maintain Budget Tracker System through quality assurance and working with external software developers as needed; ensure that it works for FDS department
  
• Support Family Manager/Participant in complying with all Human Resources (HR) policies and practices related to hiring and supervising staff; communicate information/act as liaison between HR and staff
  
• Identify and address staff development needs, including coordinating required and supplemental training with HR, Family Manager/Participant and staff
  
• Provide on and off-site supervision and support to staff members as needed
  
• Teamwork, regular attendance in the office, and face-to-face interaction are essential job functions
  
• Complete other duties and responsibilities as assigned

Benefits

We offer a competitive salary plus a comprehensive benefits package including:

• Medical, dental, and vision insurance
  
• Life insurance
  
• Short and long-term disability insurance
  
• Flexible Spending Account
  
• Paid time off
  
• 403(b) Plan (agency match of up to 4% after one year)
  

Requirements

Qualifications: Education and Experience

• Bachelor’s degree in Human Services or related field preferred, or a combination of related post-secondary education plus a minimum of two years’ related work experience (consideration may be given for four years of comparable experience working with people with disabilities, or behavioral health or clinical experience in lieu of degree)
• Previous experience developing community relations and community resources
• Proficiency in Microsoft Office Suite and database systems
• Valid driver’s license and access to a safe operating vehicle during scheduled working hours
• $100,000/300,000 Automobile Liability Insurance

Skills and Abilities:

• Demonstrate a commitment to The Moore Center’s values
• Comply with all state, agency and department policies and procedures
• Demonstrate creative, innovative thinking and problem solving
• Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
• Demonstrate the ability to persuade, encourage and motivate people
• Demonstrate excellent verbal and written communication skills
• Ability to interact with everyone positively, providing direction and teaching as indicated
• Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
• Ability to work independently and as part of an inter-disciplinary team
• Demonstrate a strong emphasis on customer service skills, both to our clients and all staff
• Demonstrate and practice an understanding of expense and revenue principles utilized in the formulation of client budgetary activities;
• Ability to evaluate staffing and service needs and monitor ongoing services in a cost-efficient manner
• Strong time management and organizational skills; flexibility to meet client needs
• Ability to organize and track deadline dates, and to prioritize workload
• Ability to handle multiple tasks simultaneously while presenting a professional demeanor
• Highly effective skills in critical thinking