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Account Manager

Moore DM Group LLC
Lanham, MD Full Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/28/2025

Description

Date : December 6, 2024

Job Name : Account Manager

Reports to : Lead Account Manager

Classification : Full time

Job Summary :

The Account Manager must have the ability to stay organized while handling multiple clients demands in different stages of production, thrive under pressure, have strong excel skills and be a critical thinker.

Supervisory Responsibilities :

  • None

Duties / Responsibilities :

  • Serve as the primary contact for our clients and operating units as it relates to the production of our clients' mailings.
  • Assist Account Director(s) with the execution of clients' mailing programs, following all production-related aspects of the job from receipt of initial concept through invoicing.
  • Coordinate with client, Moore DM Group's operating facilities and outside suppliers to manage all aspects of the job, from component mock-up to data processing to component production and delivery, to insure flawless execution for our clients.
  • Communicate with the Account Director (AD), Strategist or sales lead about any production-related issues that may potentially cause a job to mail late or come in over budget.
  • Coordinate with production facilities and lettershops to prepare and manage comprehensive job schedules.
  • Communicate all changes that could potentially impact overall package performance to Account Director and revise package components with Account Director's approved revisions via the Prepress Dept.
  • Prepare all instructions for the production, mailing and fulfillment of the clients' package components using a production database.
  • Assist Account Directors with billing instructions in accordance with the Program Plan, approve, and submit to Finance for preparation of invoice.
  • Attend daily production meetings to update the Operations team on the status of pending jobs.
  • Maintain and ensure 100% accuracy of "Client Standards."
  • Performs other related duties as required.
  • Requirements

    Required Skills / Abilities :

  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills.
  • Ability to remain focused and calm under pressure.
  • Strong problem-solving skills.
  • Experience with the printing and lettershop process, ideally in the direct mail industry.
  • Proficient with Microsoft Office Suite to include Word, Excel, and Outlook.
  • Education and Experience :

  • College graduate preferred or professional level experience within field.
  • Minimum 1-3 years' experience in the printing or direct mail industry.
  • Physical Requirements :

  • Prolonged periods of sitting and
  • standing.
  • This is primarily a deadline-driven, customer focused environment. It is collaborative, fast-paced, and at times, pressure driven.
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