What are the responsibilities and job description for the Technical Support and Production Assistant position at Moore Solutions Inc?
Benefits :
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Technical Support and Production Assistant
Moore Solutions Inc. is seeking a technically-minded individual with a passion for online learning to join our team as a Technical Support and Production Assistant. In this role, you will play a critical part in both supporting our customers AND assisting our production team in building high-quality online learning content. This involves troubleshooting technical issues, providing customer support, and directly contributing to the development and maintenance of our courseware. The ideal candidate will possess strong IT skills, a keen eye for detail, a passion for problem-solving, and the ability to communicate technical information effectively.
Responsibilities :
Provide technical support to customers : Respond to customer inquiries via phone, email, or chat, assisting them with troubleshooting technical issues related to our online courses, answering questions, and providing solutions.
Assist with courseware production : Support the production team by :
Performing quality assurance checks on course content.
Troubleshooting technical issues within the courseware.
Updating and maintaining course materials.
Assisting with the integration of multimedia elements.
Utilizing your HTML and Adobe Creative Suite skills to contribute to course development.
Learn new technologies : Stay up-to-date with the latest software technologies and eLearning trends to enhance both customer support and production processes.
Document procedures : Create clear and detailed documentation of technical procedures, production processes, and solutions, contributing to our knowledge base.
Collaborate with teams : Work closely with the executive and production teams to ensure seamless communication and coordination.
Research and problem-solve : Conduct thorough research to identify and resolve technical issues within the courseware and customer support inquiries.
Qualifications :
Technical Skills : Strong IT skills and technical aptitude, including familiarity with a wide range of software applications. Must have a working knowledge of HTML and experience with the Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign).
Customer Service : Excellent communication skills, both written and verbal, with the ability to build rapport and provide helpful support to customers.
Problem-Solving : A proven ability to troubleshoot and resolve technical issues, utilizing critical thinking and analytical skills.
Attention to Detail : Meticulous attention to detail to ensure the accuracy and quality of courseware materials.
Adaptability : Flexibility and willingness to learn new technologies and adapt to evolving production needs.
Communication : Ability to communicate technical information clearly and concisely.
Teamwork : Ability to work effectively both independently and as part of a team.
Additional Information :
This role offers a unique opportunity to contribute to the creation and delivery of engaging online learning experiences.
Moore Solutions is committed to innovation and excellence in education.
If you are a technically-minded individual with a passion for online learning, problem-solving, and supporting both customers and production processes, we encourage you to apply!
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