Senior Manager, Client Success

As the Senior Manager, Client Success, you will use creative and organizational skills to bring to life a wide array of multichannel programs for our clients which include nonprofits, government, and commercial clients. Responsibilities include conceptualizing, planning, and implementing integrated marketing campaigns which can include advertising campaigns, digital activations, special events, and experiential marketing. The Senior Manager will lead a team of in-house and contract staff to ensure that client work is completed on time and within budget. A successful Senior Manager will be creative and possess strong strategic planning skills, as well as good client interface and financial management abilities.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest data, media, and marketing company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

1st Degree, the communications division of Moore, provides strategic counsel and designs award winning public affairs and communications campaigns for nonprofit, association, and government clients. Our creative solutions advance the mission and business priorities of our clients by delivering results in the most challenging environments. Our team includes marketing and public relations strategists with extensive experience in managing complex projects. Our team members are motivated by our business approach, where our success is predicated on our clients’ success.

Check out WeAreMoore.com for more information.

Your Impact:

• Works with the sales team, Account Managers, Directors and Vice President, Client Success to research and lead omnichannel marketing strategies and implementation plans for multiple client campaigns and maps out tasks needed to implement those strategies.
• May have 1-3 team members as direct reports with roll up responsibility for their projects.
• Coordinates client meetings and collaborates with copywriters, graphic designers, digital vendors, and others to create integrated marketing content.
• Conceptualizes, creates, and manages a content calendar and scheduling deadlines.
• Maintains an up-to-date understanding of the company, its products, vendors, and its client base to implement effective marketing campaigns.
• Communicates effectively with excellent writing skills across multiple writing styles, including emails, proposals, statements of work, document editing and briefs.
  
  
  

Your Profile:

• Minimum 7 years of work experience in an agency setting, managing marketing and advertising. Experience working with a non-profit organization will be considered.
• Experience in directing and leading a team to create, guide and align a messaging strategy across all communications including, but not limited to website and social media, public and media relations, internal communications, and program collateral.
• Bachelor’s degree (B.A. or B.S.) from an accredited college or university.
• Knowledge and background in full suite of marketing tactics to include digital, advertising creation and placement, creative development.
• Must possess strong financial management capabilities.
• Must be able to multitask, have strong attention to detail, be highly organized and able to consistently manage 5 projects and multiple clients at a time.
• Experience creating presentation decks using Google Slides, Canva or PowerPoint required.
• Strong analytical and problem-solving capabilities.
• Regular travel may be required.
  
  
  

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.