What are the responsibilities and job description for the Front Desk Clerk position at Moors Resort and Marina?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and room assignments.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Address guest inquiries and concerns promptly, demonstrating excellent problem-solving skills.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold high standards of phone etiquette when answering calls and responding to guest requests.
Experience
- Strong interpersonal skills with a focus on guest relations and hospitality management.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in delivering outstanding service to our guests while fostering a positive work environment for our team!
Job Types: Full-time, Part-time, Seasonal
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
Work Location: In person
Salary : $12
