What are the responsibilities and job description for the User Support Services Specialist position at Moraine Valley Community College?
Duties
Under direction of the User Support Services Manager, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment / applications with a large amount of Phone Support.
The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning. The User Support Services Specialist in addition to hybrid work assignments if applicable, is required to be present on-campus as needed (e.g., in-service, professional development, departmental meetings).
Education / Experience High school diploma or GED; 1-3 years experience working in an end-user
computing environment, and experience with PC, Apple and / or mobility
devices is required. Associate’s degree preferred. Qualifications
- Knowledge of operating system concepts and operation.
- Familiarly with programs, languages, and supported software packages.
- Above average communication skills.
- Knowledge of personal computing hardware components.
- Demonstrated analytical ability to logically approach problems.
