What are the responsibilities and job description for the Bilingual Quality Assurance Assistant position at Moravia Health?
Moravia Health is seeking a qualified candidate for a Quality Assurance Assistant (full time) position. This position at Moravia Health provides an introduction or continuation of professional development in the Home Healthcare field.
Job Description Summary: The Quality Assurance Assistant is under the direction of the Quality Assurance Director. QAA will provide assistance with caseload. Responsibilities will include:
Staying current with state regulations and industry -related information to ensure 100% compliance with state licensure regulations and Moravia Health policies and procedures.
Audit Participant files to ensure quality and compliance.
Conducting quality assurance calls with all actively enrolled participants.
Review Records in relation to investigation of problems including fraud, complaints, critical incidents, criminal activity, noncompliance with regulations, etc.
Provide exceptional internal and external customer service which supports our value of providing high quality home care while meeting the needs of Participants
Other duties as assigned.
