Parts & Service Product Specialist

Benefits

Morbark LLC located in Winn, Michigan is looking for a Parts & Service Product Specialist. This position is located at our Sanford, Florida store. Morbark LLC offers competitive compensation and a variety of benefits including:

• Health, Dental and Vision Insurance
• 401k Plan with company match
• Profit Sharing
• Paid Vacation and Sick time
• Paid Holidays
• Tuition reimbursement
  
  
  

THIS POSITION IS LOCATED IN SANFORD, FLORIDA

Position Summary

The overall responsibilities of this position include being a resource to assist Morbark Dealers and Customers with Service and Parts orders and issues.

Essential Functions Of The Job

• Support Dealers/Customers in solving Parts and Service issues with Morbark equipment.
• Accountable for resolving any issues, equipment or otherwise.
• Be the authority on features, benefits and performance characteristics of all products.
• Support all Customer Support Call Center efforts.
• Work with the sales team and distributors to clarify exact requirements of all special orders.
• Assist Warranty Department with service and parts information.
• Assist with the creation and building of Morbark Parts & Service training and manuals.
• Communicate changes of delivery to dealers, customers and internal stakeholders.
• Develop processes that positively impact the department and provide growth strategies.
  
  
  

Knowledge, Skills And Abilities (KSA’s)

• Expert level of knowledge of all the features, benefits and performance characteristics of Morbark product line.
• Computer Skills: Proficiency with Excel, Word required and JDE preferred.
• Develop and present ideas and findings to management level.
• Possess excellent communication skills and strong negotiating skills.
• Must have good mathematical skills with good business acumen.
• Self-driven and works collaboratively with others.
• Must have a vibrant, enthusiastic, personable, phone presence.
• Must have exceptional organizational skills and be very comfortable in a high paced environment where multi-tasking is the norm.
• Is respectful, and keeps a professional demeanor at all times, capable of managing conflict and avoiding it.
• Must be a results-oriented individual with a clear focus getting the job done.
• A natural forward planner who critically assesses their own performance.
• Must be able to work extended hours when required.
• Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:
• Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.
• Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen: Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
• Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement
  

Education And Experience

• High school diploma required; associates or bachelor degree preferred or equivalent work experience.
• Minimum five (5) years sales administration or customer service experience.
  
  
  

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled