Customer Success Specialist

Customer Success SPecialist - Morcon Tissue

Location: Currently located in Eagle bridge New York- Relocating to Saratoga New York in Q2 of 2025
Job Type: Full-Time
Pay: $65,000 - $75,000 per year
Relocation Assistance Available

Why Join Morcon Tissue?
At Morcon Tissue, our employees are our greatest asset! We pride ourselves on fostering a team-oriented environment where respect, responsibility, creativity, and reliability are key values. Join our growing company and take your career to the next level in a leadership role that offers competitive compensation, comprehensive benefits, and opportunities for advancement.

What We Offer:

· Bonuses: Two performance-based bonuses per year

· Annual Wage Increases

· Weekly Pay: Direct deposit every Friday

· Shift Structure: 8-hour shifts with overtime opportunities

· Comprehensive Insurance Options: Three BCBS plans to fit any need or budget, including Health, Vision, and Dental coverage

· Company-Paid Benefits:

o Life Insurance

o Accident Insurance

o Short-Term Disability

· Wellness Program: Company-paid wellness card for gym memberships, vitamins

· Paid Time Off: Eight paid holidays plus generous PTO accrual

· 401(k) Retirement Plan: With company match

Position Overview:

POSITION SUMMARY:

The primary focus of the Customer Success Specialist will be to implement and execute administrative tasks efficiently and effectively. The secondary focus of the Customer Success Specialist will be to work closely with the National Sales Manager and Outside Sales Representatives to grow our business within existing customers and to identify and onboard new customers that align with the Morcon Sales Policy and Go-To-Market-Strategy. This role will work closely with both the Sales and Marketing teams.

RESPONSIBILITIES:

• Manage the sales order entry, revisions, and sales confirmation daily at a very high level of accuracy
• Answer all incoming department calls and emails promptly, fully engaged, and professionally
• Assist transportation with making appointments or finding the right contact when necessary
• Communicate with customers on any shortages, product issues, or delayed shipments
• Accurately enter and execute contracts for specific end user pieces of business
• Work closely with Marketing and Sample teams to coordinate product sample kits/marketing collateral to potential and current customers
• Serve as day-to-day internal support for accounts within the assigned geographical region. Building trust and credibility with purchasers and direct sales representatives while assisting the Directors of Sales or Territory Sales Manager in growing specialty sales and surpassing corporate account goals
• Work closely with National Sales Manager, Directors of Sales, and Territory Sales Manager to build weekly targets to meet and surpass individual account plans
• Assist the National Sales Manager, Directors of Sales, and Territory Sales Manager in lead generation through info@morcontissue.com and the onboarding new customers

MINIMUM QUALIFICATIONS:

· Must have strong organizational skills, attention to detail, and the ability to prioritize

· Must have the ability to communicate effectively

· Must have the ability to work with minimum supervision

· Must be a team player with ability to handle multiple tasks

· Must have knowledge of Microsoft Word, Excel, and Outlook

· Must be able to perform well under deadlines

· Experience with NetSuite or another ERP systems a plus

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) 2% match
• 401(k) 3% Match
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: Hybrid remote in Eagle Bridge, NY 12057

Salary : $55,000 - $65,000