What are the responsibilities and job description for the Box Office Manager position at Morehead City Marlins?
MOREHEAD CITY MARLINS – GAME DAY – SUMMER 2025
FOCUS: Box Office Manager
The Morehead City Marlins (mhcmarlins.com) are one of the most successful teams in the Coastal Plain League which provides collegiate players the opportunity to play competitively in a wood-bat league during the summer months in front of professional scouts, while also providing the local community with an affordable summer entertainment destination everyone can enjoy.
The Marlins play at Big Rock Stadium which is undergoing renovations this off season for the 2025 season.
The Marlins organization has developed a program that prepares its staff for a career in sports. We help our staff succeed in their career objectives by preparing for and learning from actual situations our staff encounters at the ballpark which are discussed and experienced daily.
Here's what we're looking for in an ideal candidate:
- Start date May 19th through approximately August 12th.
- Ability to work approximately 20 hours per week.
- Must work all 26 home games and potential playoff games during the 2025 season.
Responsibilities include but are not limited to:
- Open and close the box office according to the game schedule.
- Ensure all ticketing systems (POS, scanners, will-call lists, ticket printers) are operational before gates open.
- Manage and monitor walk-up ticket sales, online orders, and will-call pickups.
- Troubleshoot ticketing issues, such as duplicate orders or lost tickets.
- Oversee entry gates to ensure a smooth flow of fans entering the stadium.
- Assist fans with ticket-related questions, seating, and game-day promotions.
- Handle complaints or disputes professionally and efficiently.
- Ensure cash and credit transactions are handled accurately by staff.
- Close out registers and balance cash drawers.
- Run end-of-day ticket sales reports for management.
- Address any post-game ticketing issues (complaints, lost items).
- Other duties as assigned.
Experience / Qualifications Required:
- College level
- Strong verbal communication skills
- Ability to handle multiple task
- Ability to work long hours, evenings and weekends
- Thorough understanding of the rules of baseball
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
