CSR/Planner

Customer Service Representative / Project Planner

Reports to: Don Siemer

FLSA: Non-exempt

Key Relationships: Don Siemer , Ben Wood, Scott Ballo

Job Summary

Under minimal supervision and guidance, acts as liaison and team member between customers, sales and manufacturing departments. Develops and maintains customer satisfaction and loyalty by acting as customer advocate. Plan and Manage jobs through the shop.

Essential Functions

· Provides fast, courteous responses to internal and external customers.

· Maintains active communication between sales staff and manufacturing personnel concerning order status. Review client specifications and provide efficient and economical production alternatives when necessary.

· Expedites or revises job orders as needed.

· Receives or prepares customer inquiries concerning current and past orders.

· Generates orders for utilizing established pricing guidelines or by reviewing customer purchase orders. Coordinates preparation of written quotes and proposals.

· Reviews manufacturing orders ensuring accuracy and completeness of orders.

· Coordinates the preparation of written quotes and proposals. Creates estimates and communicates the information with sales department.

· Coordinates and monitors customer releases and inventory management.

· Arranges delivery dates and communicates shipment and delivery information.

· Informs sales staff of customer interactions, alerting department to any conditions that may lead to customer dissatisfaction.

· May maintain shipping dates in database. May coordinate dates with shipping department to ensure they are met.

· Performs other duties as assigned.

Requirements/Qualifications/Physical Environment

· Willingness to work overtime as needed

· Strong ability to work effectively and communicate with associates, management, customers, vendors, and others.

· Strongly supports management in driving a positive culture where safety, quality, and housekeeping are not compromised.

• Frequent standing and walking, as well as occasionally stooping, kneeling, and crouching.
• Strong PC/Mac skills
• Strong attention to detail
• Printing experience preferred but not required.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Portland, OR 97218: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28