Applications Engineer

Overview

Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers’ products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.

Group Key Figures: Revenue £910m (2020), ~7,500 employees, manufacturing in 30 countries, and customers in 100 countries. A UK PLC with head office located in Windsor, Berkshire UK.  Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Job Purpose:The Application Engineer position reports directly to the Business Development Manager. The Technical Ceramics Applications Engineer is a strategic member of the division’s commercial team, providing applications and design expertise to support account management and new business development.  This individual is responsible for interfacing with customers to develop new applications and enhancing value propositions of existing products.  Through regular customer interaction, the Applications Engineer will drive growth in NBDP and NPI commercialization.   

Essential Functions

• Identify attractive NBDP opportunities to meet Technical Ceramics’ growth objectives.
• Provide applications development support to Technical Ceramics’ multi-site, cross regional technology families.
• Develop account strategy in the area of applications and engineering support to drive high level of customer intimacy with customer’s technical teams.
• Work with Procurement Department and suppliers to gather most cost effective and competitive component solutions for product cost modeling
• Develop new product proposals and present to customers in formal sales presentations.
• Work closely with site product development engineers to design high value technical differentiated solutions.
• Analyse customer’s technology needs and drivers and propose projects for Morgan’s technology roadmap, NPI and CoE.
• Manage customer relationships through all levels of our customer’s organization.
• Closely working with the Project Managers to benchmark competitor products in the areas of functionality, application support and technical differentiation.
• Share knowledge and educate the organization on customer applications and product offering.
• Provide product and applications training to customer engineering staff to promote Morgan technical differentiation and capabilities.
• Act as key account manager where customer’s focus and decision making are dependent on technical solutions and differentiation to win business.
• Utilize Morgan CRM to manage all sales and marketing data including customer visit reports, quotes, NBDP, SoW, competitor information and any other relevant information.
• Any additional duties required at the discretion of line manager.
• Conduct all tasks in a safe and efficient manner complying with all local, state, and federal EHS regulations and with Morgan New Bedford, MA EHS Guidelines. Guidelines include but not limited to participation in required EHS training and use of proper PPE. Employees are responsible for reporting hazardous conditions and job-related injuries or illnesses to their supervisor.Key performance metrics and objectives
  • Meet or exceed budgeted revenue for assigned market
  • 10% NBDP growth YoY expected
  • Quote turnaround time measured and tracked for efficiency
  • Routine population of the CRM recording customer interaction and visits as required

Qualifications

Minimum Qualifications and Education Requirements

• 2 years of technical sales or applications engineering experience.
• Degree from a four-year University or 5 years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in complex organizational structures.
• Strong commercial experience including customer relations/pricing/marketing.
• Strategic business acumen and planning ability.
• Excellent communication skills that focus on clarity and simplicity, both written and oral.
• Experience and understanding of an international culture.
• This position requires access to technology, materials, software or hardware that is controlled by export laws of the US. 

• Individual must be a:

  • Citizen of the United States, or
  • Permanent resident alien of the United States, or
  • Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15
• This position requires use of Controlled Unclassified Information (CUI) which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC).

Additional Requirements

• Results driven
• Familiar with Microsoft Office and other Financial tools.
• Clearly present ideas and reports in written and verbal format.
• Work professionally with external contacts of the Company.
• Excellent time management, planning and negotiation skills.
• Adhere to all Company policies.
• Create structure and process appropriate financial tools to support the business.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be capable of traveling within the US and internationally.
• Must have a high safety awareness of self, others and surrounding environment.
• Required to talk or hear.
• Required to pass eye tests.
• Required to stand, walk, and sit.
• Required to use finger, handle, feel & reach with hands & arms.
• Frequently lift and/or move up to 10 lbs., and occasionally lift and/or move up to 25 lbs.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus, close vision, color vision, depth perception, and ability to adjust focus.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, and toxic caustic chemicals.  The noise level in the work environment is usually moderate.

This job description does not state or imply that all duties to be performed are specifically identified above. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested or instructed by an authorized person of the Company. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.