What are the responsibilities and job description for the IT Site Support Specialist - Ohio position at Morgan Advanced Materials?
Overview
Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.
We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.
We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.
Key Figures: Revenue £1,112m (2022), ~8,500 employees, manufacturing in 30 countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Role : IT SITE SUPPORT SPECIALIST
Location: Fostoria, OH (also supporting ,Twinsburg and Parma OH & Elkhart, IND)
Duration : Contractor
The Role:
Morgan IT is on a mission to strengthen Digital Capabilities through creating an Evergreen IT estate as a cornerstone of company success in the coming century. This means fit-for-purpose, always up-to-date
IT services on a green footprint that maximize our people’s capabilities to drive business value.
In this role you will be offering on site IT support at our at Fostoria OH facility, (with monthly visits to our Twinsburg, Parma and Elkhart sites) and offering wider support to the IT team at other sites as required
Responsibilities
Key Responsibilities:
In this role you will build and maintain IT relationship with sites and support their IT experience
You’ll ensure resolution of incidents and requests, while always keeping users up-to-date
You will support users in their IT proficiency to maximize value from IT Services
You will also support programs, projects, asset management and local IT management
Qualifications
Your background:
To succeed in the role you will need to have 1-3 years of experience in IT support, site support, or a related role, as well as hands-on experience with troubleshooting and resolving IT issues at the site level.
You will be good at diagnosing and resolving hardware, software, and network-related issues.
The role will need your strong customer service and communication skills for assisting end-users on-site.
Working knowledge on Intune would be a distinct advantage.
If you have a bachelor's degree in Information Technology, Computer Science, or a related field it would be preferred but is not always required, although relevant certifications, such as ITIL, or equivalent, are beneficial.
A full specification is available on request
How to Apply:
If you are passionate about supporting IT in a collaborative & supportive environment, we really want to hear from you. Please submit your resume outlining your relevant experience.
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1
