What are the responsibilities and job description for the Customer Experience Operations position at Morgan Distributing Inc?
Customer Service Representative
We are seeking a highly skilled and motivated Customer Service Representative to join our team in Decatur, IL.
Job Summary:
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support in various areas, including billing, ordering, and issue resolution. You will work closely with our sales, warehouse, and operations teams to ensure seamless communication and a positive customer experience.
Key Responsibilities:
- Process and verify customer orders and transactions
- Resolve customer complaints and issues over the phone
- Collaborate with internal teams to drive process improvements and enhance customer satisfaction
- Maintain accurate records of customer interactions and transactions
Requirements:
- 1 years of experience in customer service or help desk capacity preferred
- Ability to communicate clearly and professionally both verbally and in writing
- Strong problem-solving and conflict resolution skills
- Proficiency in using computers and computer systems
What We Offer:
- A competitive hourly wage: $17-$23
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About Us:
Our company is a growing, family-owned business that prides itself on delivering high-quality products and exceptional customer service. We value integrity, hard work, and a dedication to customer satisfaction.
Salary : $17 - $23
