Customer Service Rep- Decatur, IL

Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, processing orders, and supporting our sales team.

About Morgan Distributing Inc.

Morgan Distributing Inc. is a third-generation, family-owned business that has been serving the Midwest since 1954. We pride ourselves on delivering high-quality motor oils, industrial lubricants, and specialty fluids to our customers in the automotive, trucking, heavy-duty, agriculture, construction, mining, power generation, and industrial markets.

Responsibilities:

• Gather customer information, access, and fulfill customer needs.
• Provide quality service and support in areas including billing, placing orders, and resolving issues.
• Troubleshoot customer issues over the phone.
• Analyze customer situations using automated information systems.
• Maintain a balance between company policy and customer benefit in decision making.
• Evaluate opportunities to drive process improvements that positively impact the customer's experience.
• Compile and generate reports related to customer requests and needs.

Requirements:

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• 'Thick skin' to handle complaints and unpleasant customers.
• Pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Strong detail orientation and communication/listening skills.

Qualifications:

• High School Diploma or equivalent.
• Ability to use computers and computer systems.

Competencies:

• Attention to Detail - careful about detail and thorough in completing work tasks.
• Dependability - reliable, responsible, accountable, and dependable, and fulfilling obligations.
• Self-Control - maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior.
• Concern for Others - sensitive to others' needs and feelings, and being understanding and helpful on the job.
• Stress Tolerance - accepting criticism and dealing calmly and effectively with high-stress situations.

Benefits:

This position offers a competitive hourly wage range of $17-$23, along with opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Salary : $17 - $23