Client Services Representative

Are you a detail-oriented professional looking to grow your career in a fast-paced, client-focused environment? Our Overland Park client is seeking a Client Service Specialist to join a close-knit team providing business services for their clients nationwide. In this role, you'll be the first point of contact for clients and partners, managing new client onboarding, maintaining relationships, and supporting billing and account management.

If you’re tech-savvy, eager to learn, and thrive in a collaborative setting, this is a great opportunity to gain valuable experience with room for growth within a company! This role is fully in-office and offers a competitive salary and excellent benefits.

Responsibilities:

• Enter and maintain client data, ensuring accuracy across internal systems.
• Serve as the primary contact for client and partner inquiries, providing prompt and professional support.
• Assist with billing, invoicing, and account management.
• Conduct state-specific research and legal filing/document retrieval services.
• Track and manage multiple client projects simultaneously.
• Support audit and compliance processes by compiling reports and maintaining organized records.
• Work closely with internal teams to enhance client relationships and improve service offerings.
• Assist with call monitoring and quality assurance to ensure excellent client experiences.

Requirements:

• 1-3 years of experience in a client service, customer service, or administrative role.
• Strong attention to detail with the ability to review and analyze information accurately.
• Excellent verbal and written communication skills.
• Proficiency in data entry, multitasking, and navigating internal systems.
• Comfortable working in a fast-paced, team-oriented environment.
• Problem-solving mindset with the ability to work independently when needed.
• Bachelor's degree preferred but not required.
• Tech-savvy with the ability to learn and adapt to proprietary systems quickly.