What are the responsibilities and job description for the Sales Associate position at Morgan Jewelers?
We are looking for a result-driven Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales associate duties and responsibilities include but are not limited to: working closely with customers to determine their needs, answer questions about our products, and recommend the right solutions. You should be able promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance In high standards. Ultimately, the duties of a sales associate are to achieve excellence customer service, while consistently meeting the store’s and personal sales goal.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features and benefits
- Welcome customers to the store and answer their questions
- Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in-store, and on the lease-line
- Remain knowledgeable on products offered and discuss available options
- Process POS (Point of Sale) purchases and understand system processes
- Cross sell products
- Handle returns and exchanges of merchandise
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest and create new ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Skills
- Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
- Basic understanding of sales principles and customer service practices
- Proficiency in the English language
- Basic skills in Mathematics
- Working knowledge of customer and market dynamics and requirements
- Track record of over-achieving sales quota
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High School diploma or GED equivalent, AS or BS degree in Marketing or Sales related field would be a plus
Compensation Package (Perfomance Based): Seasonal, Part-Time, and Full-Time
- General Sales Commission Pay: 3%-5% on personal sales volume, monthly
- Bonus Pay: Personal sales plan bonus; Store bonus; and three additional bonus opportunities to earn, monthly.
- Starting rate $12/hour; additional hourly raise opportunities come following consistent performance in each of our main measurable categories.
- Sales Associates average $16-$22/hour based on salary, commissions, and bonuses. More so during holiday season.
Job Types: Part-time, Seasonal
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16 - $22
