Enablement Manager, Pre-suit Operations

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

• Oversee and develop Case Manager Leads across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals.
• Monitor and enforce compliance of case staff while promoting a positive work environment.
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards.
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.).
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
• Establish, enable, and execute additional processes for auditing performance.
• Review metrics to proactively identify areas of improvement for case staff.
• Facilitate case staff training with internal Learning and Development Team.
• Guide case staff to negotiate claims proactively and aggressively to settlement.
• Contribute to team strategic initiatives and help build shared standards and processes.
• Communicate firm goals and vision to staff.
• Onboard new hires and facilitate shadowing with other Case Managers and Case Manager Leads.
• Build relationships with case staff and attorneys in each region.

• Bachelor's degree in business administration or related field or equivalent work experience.
• 2 years of paralegal or litigation experience in the personal injury industry.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Working knowledge of change management principles and performance evaluation processes.
• Ability to work both independently and in a group setting.
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

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