MPI Agent (Medical Operations Team)

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

Summary

Our Medical Operations team is looking for customer service professionals who are passionate about helping people and who are dedicated to providing a first-class customer experience for our clients! If you believe in helping others, have a strong sense of empathy for those in need, always strive to treat others with kindness and respect and are looking for a career in the legal field, we want you for our team!

The MPI department is open Monday- Friday from 8:00am-5:00pm and ideal candidates will be available to work shifts during those business hours.  This is an entry-level position, 5 days a week in office(Monday-Friday) and compensation is $17.00/hour benefits.Responsibilities

• Accepting inbound calls and placing outbound calls.


• Gathering client medical treatment documentation.


• Monitoring and confirming client treatment.


• Communicating with medical providers to confirm and/or follow up on client.


• Entering information in the applicable system/software with accuracy.


• Composing emails and verbal correspondence to providers and legal staff.


• Submitting requests for medical records and bills.


• Working with leadership and other team members to deliver high quality service.


• Being a team player, stepping in when asked to train new team members and ensure a great working environment for all.

Qualifications

• High school diploma or GED is required; college preferred.


• Ability to communicate effectively with clients.


• Used to adapting in an ever-changing environment and handling multiple


• Excellent oral communication with an outgoing personality.


• Able to multitask and learn quickly.


• Must thrive in a team environment.


• Reliable and dependable.


• Excellent comprehension and critical-thinking skills.


• Ability to type at least 35 WPM with excellent writing skills while navigating.

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

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