What are the responsibilities and job description for the Medical Assistant / Case Management Processor (Full Remote) position at Morgan Stephens?
Medical Assistant / Case Management Processor
Location: Bothell, WA 98011 (Full Remote)
Type: Full-Time/Contract-to Permanent
Pay: $25.00 per hour
Schedule: Monday–Friday, 8:00 AM – 5:00 PM PST
Work Arrangement: 100% Remote (Washington-based candidates only)
A leading managed care organization is seeking a Medical Assistant / Case Management Processor to join its growing team. This is a remote opportunity for candidates based in Washington state (outside the greater-Seattle area). The ideal candidate will bring strong customer service skills, comfort handling outbound calls, and a passion for improving patient outcomes through non-clinical case management support.
Position Summary
In this role, you will support the Case Management team by triaging requests, processing documentation, and coordinating non-clinical activities that ensure efficient service delivery. You’ll be on the front lines of member communication via outbound calls and emails while managing care coordination tasks and documentation in a fast-paced, remote environment.
Key Responsibilities
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Perform initial triage of Case Management tasks and review member data for care plan implementation
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Make outbound calls and send follow-up emails to coordinate services and gather member information
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Assist with processing “unable to contact” requests and support case resolution
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Communicate with providers, members, and team members to support case coordination
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Run and manage reports related to case management activities
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Maintain complete and accurate records according to HIPAA and company standards
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Provide administrative support to the case management team including phone coverage and message handling
Qualifications
Education:
High School Diploma or GED required
Experience:
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2 years of customer service or healthcare administrative support experience (e.g., medical assistant, office assistant)
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Experience working in healthcare or managed care settings preferred
Skills and Abilities:
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Proficiency in Microsoft Office applications
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Strong customer service and communication skills
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Familiarity with medical terminology
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Ability to work independently and as part of a team
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Accurate data entry skills (minimum 40 WPM)
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High regard for confidentiality and compliance with HIPAA regulations
Salary : $25
